06-05-2012 01:17 PM
Hola, no puedo recibir llamadas, y cada vez que lo abro, se me pone solo no disponible, falla mucho y quisiera que me ayuden por favor, aqui pongo una imagen de como sale.
06-05-2012 01:58 PM
Thank you for submitting your post to the forum. We apologize for the inconvenience, but we do request all inquires and questions be submitted in English for us to better assist you. We look forward to hearing from you soon.
06-05-2012 02:14 PM
Hello, I can not receive calls, and every time I open it, I get alone not available, Falla and Much Wants Please help me, here I put a picture from the sale of AS. Thank you.
06-05-2012 02:54 PM
Recently we discovered a problem on our servers that may prevent a small number of customers from logging in or making calls and sometimes showing as offline.
To help with the troubleshooting of your particular problem please submit a diagnostic log file, Here’s how:
First re-launch Vid.
Press Ctrl D.
In the "Logitech Vid HD Status Messages" window that appears, change the "Level;" in the lower left corner to 6.
Press Ctrl Q to quit Vid.
Launch Vid HD again.
When you are viewing the main screen with the same symptom, right click the Vid HD icon located in the notification area of the windows task bar (next to the system clock).
Click on "Submit Diagnostic Information".
Also please send your email address in a private message to me directly from this forum.
06-14-2012 08:50 AM - last edited on 06-14-2012 11:20 AM by AntonC
Hello, here I pass a picture of the vine, will not let me make calls, and are many times that happens, I need help please, as I did and told me what happened again today: http://img545.imageshack.us/img545/6825/capturalt.
[Admin Edit: Hyperlink fixed]
06-18-2012 07:22 AM
You have not provided enough information for me to trouble shoot your problem through this forum.
Please contact VID SUPPORT so they can retrieve the necessary information and start the diagnosis to resolve your problem.
In the meantime here are a few suggestions:
Recycle the power to your network by turning off you modem, router, and computer(s). Bring each device back online one at a time in the following order: Modem, router, computer.
If no change try bypassing your router by connecting your PC directly to your internet modem. This will tell if it's the router that's causing the problem.
Please take a look at faq 11758 to make sure your firewall settings are ok.
Also if there is another computer using VID on the same network then you will need to change Vid's network base port address on one of the computers.
To do this please take a look at faq # 11767