01-03-2012 12:07 PM - edited 01-03-2012 12:09 PM
A couple months ago we outfitted my parents, my wife's parents and my brother-in-law with a Revue/webcam. It seems like there have been problems in quality since the get-go, but lately more than usual (and since the Honeycomb update) we have been getting very regular pauses in stream.
The chats will go for about 20 seconds in HD, 5 bars, and then suddenly 1 bar and frozen, no voice or video. After about five seconds, the video and voice resumes and it jumps back up to HD. This happens no matter who I am talking to, so I assumed it was something to do with my unit.
So, when I was up at my in-laws this Christmas, I made a test call to my brother-in-law and experienced the same regular pauses. That eliminates my unit as the defect, and furthermore my internet connection.
I'm left confused by the situation. All the people in the test scenario have greater than 1MB upstream (and downstream, if it matters) connections (most have 1.5-2MBs), Cox Cable and AT&T U-Verse being the providers.
I have started to pay close attention to the circumstances surrounding the hiccups. I notice the picture-in-picture on the Revue gets choppy before and during the pause. Does this mean that the Revue hardware is insufficient to handle video chat? I seriously hope not, because as we all know at this point we're not getting an upgraded Revue box in the near future. Is this a function of new software loaded during the update? Is there something I can turn off or down to free up more processor?
What can I try on a Revue to troubleshoot this more?
01-05-2012 04:57 PM
Thank you for the information.
I have tried all of these steps and the problem persists. Following each step I tested with the vidtest account. The steps I completed were:
I cleared the data, while the application was forced to quit and then rebooted the Revue;
I disconnected it from the router and plugged it directly into the cable modem;
I shut down any application in the Running Services that I knew I was allowed to quit;
Then just to take my revue out the equation I used my PC to run the video test, not the Revue. It was connected through the router, and has a standard definition webcam. I received HD from the test and had no hiccupping whatsoever.
Is it possible my Revue is defective? Should I open a support ticket?Is there a way to show on-screen diagnostic information or access logs on the device? I know I can enable FTP support, maybe I can get to something internal there...