Logitech Vid

[Brian_Guy]

Hello,

Got a Revue for the Parents for Christmas for the main purpose of using Vid to see thier grand daughter. After all the Christmas day server problems its been up and running a few days now. The problem i have it that our vid calls are dropped after 1-3 min always.

A test call to vidtest@logitech.com works perfect. I know the problem is the poor connection and upload speed on the other end. The probelm I have is if I plug my laptop into the same network cable and TV the call never drops on Vid PC. The video quality will go bad and come back, but the call is never dropped.

Before I take this back to Best Buy is there anything I am missing that would prevent the drops? I have already set up QOS and it made no difference. Why is revue dropping calls that pc VID does not?

Vid in Revue has one red bar most of the time and sometimes goes to 2 or 3 green then down to red. Vid on the laptop pluged into the exact same network cable has 2 to 3 green bars always.

Thank you

Brian

[MCW]

Hello Brian_Guy;

You should not need to turn on and (or) adjust any QoS settings on your home network routers.

- Please have your Revue user do the following -

Press the "Home" key on the Revue keyboard and then press the "Settings" key.

Navigate through the options by selecting each of the following in the listed sequence; System Settings > Applications > Manage applications > Logitech Vid HD > Clear Data

NOTE: If Logitech Vid HD is running on the Revue, click "Force Stop" first to exit the application before clearing the data.

Acknowledge the Delete message by selecting "OK"

NOTE: Deleting this data will also delete the data stored in the Logitech Vid HD login page e-mail address and password fields. You will be required to re-enter that information the next time you launch the app.

After you finish this step reboot the Revue by pressing Ctrl Alt Del

- Please do the following on your personal computer -

Launch Logitech Vid HD

Navigate through the options by selecting each of the following in the listed sequence; Settings > Application & Device Settings > Advanced Settings

Scroll down and select "Clear Tuning History" and then click "Save".

Reboot the computer.

I see you referenced use of a network cable but I want to mention the following just to be sure in case your computer or the Revue are using a wireless adapter:

If possible, try a wired connection with the wireless adapters disabled on both devices to rule out any wireless signaling issues that may not be obvious to you.

Make sure that no other programs are running, including those appearing as icons in the Windows notification area. If they are, exit or quit them by way of their menu options.

Make sure there is no other bandwidth intensive activity (e.g. streaming media, downloading, uploading, etc) active on all computers connected to your respective home networks.

Once this is done, launch the Vid HD application and sign in.

Each of you try a few test calls to the Vid 2 Min Demo (vidtest@logitech.com) and stay on the full 2 minutes if possible.

Then try a few test calls to each other; staying in call longer than the duration of your previously observed call drops.

If you have continued issues, power cycle your modem and router.

If you still have issues; if possible, power off your router and connect your Revue directly to the modem for testing.

Thanks

MCW