Logitech Vid

[Nick S]

Until recently, Vid worked fine on my Revue. Now the call quality indicator (and call quality, if there is any) is terrible on any call involving the Revue. On my home network, desktop to laptop works fine, desktop to remote Mac works fine, but PC to Revue or laptop to Revue shows same low call quality.

Any ideas? Thanks

[enation815 · Accepted solution]

Hello Nick S,

In order to restore the quality of your calls between the PCs you may need to reset Vid and the revue.

Please do the following on your personal computers

Launch Logitech Vid HD

Navigate through the options by selecting each of the following in the listed sequence; Settings > Application & Device Settings > Advanced Settings

Scroll down and select "Clear Tuning History" and then click "Save".

Reboot the computer.

On the Revue please perform the following steps:  

If Logitech Vid HD is running on the Revue, click "Force Stop" first and exit the application before performing these steps.

then

Press the "Home" key on the Revue keyboard and then press the "Settings" key.

Navigate through the options by selecting each of the following in the listed sequence; System Settings > Applications > Manage applications > Logitech Vid HD > Clear Data:Acknowledge the Delete message by selecting "OK"

NOTE: Deleting this data will also delete the data stored in the Logitech Vid HD login page e-mail address and password fields. You will be required to re-enter that information the next time you launch the app.

After you finish this step reboot the Revue by pressing Ctrl Alt Del

Once this is done, launch the Vid HD application and sign in.

Call the Vid 2 Min Demo (vidtest@logitech.com) to test quality from all machines.

Try calls again between the PCs and the revue.

If you have continued issues, power cycle your modem and router.

If you still have issues; if possible, power off your router and connect your Revue directly to the modem for testing.

enation815

[Nick S]

Thanks for the advice - it worked!

Now, what was the cause of the problem, and will I have to periodically repeat the "delete data" procedure on my Revue?

Thanks again.