02-02-2012 07:05 PM
Until recently, Vid worked fine on my Revue. Now the call quality indicator (and call quality, if there is any) is terrible on any call involving the Revue. On my home network, desktop to laptop works fine, desktop to remote Mac works fine, but PC to Revue or laptop to Revue shows same low call quality.
Any ideas? Thanks
Solved! Go to Solution.
02-03-2012 09:41 AM
Hello Nick S,
In order to restore the quality of your calls between the PCs you may need to reset Vid and the revue.
Please do the following on your personal computers
Launch Logitech Vid HD
Navigate through the options by selecting each of the following in the listed sequence; Settings > Application & Device Settings > Advanced Settings
Scroll down and select "Clear Tuning History" and then click "Save".
Reboot the computer.
On the Revue please perform the following steps:
If Logitech Vid HD is running on the Revue, click "Force Stop" first and exit the application before performing these steps.
Press the "Home" key on the Revue keyboard and then press the "Settings" key.
Navigate through the options by selecting each of the following in the listed sequence; System Settings > Applications > Manage applications > Logitech Vid HD > Clear Data:Acknowledge the Delete message by selecting "OK"
NOTE: Deleting this data will also delete the data stored in the Logitech Vid HD login page e-mail address and password fields. You will be required to re-enter that information the next time you launch the app.
After you finish this step reboot the Revue by pressing Ctrl Alt Del
Once this is done, launch the Vid HD application and sign in.
Call the Vid 2 Min Demo (firstname.lastname@example.org) to test quality from all machines.
Try calls again between the PCs and the revue.
If you have continued issues, power cycle your modem and router.
If you still have issues; if possible, power off your router and connect your Revue directly to the modem for testing.
02-03-2012 09:09 PM
Thanks for the advice - it worked!
Now, what was the cause of the problem, and will I have to periodically repeat the "delete data" procedure on my Revue?