08-14-2011 06:31 PM
Hello, in the past few days, my screen has the following message
You are unavailable to receive calls
But all my friends are online and my network is ok. please advise what happen.
08-15-2011 08:09 AM - edited 08-15-2011 08:10 AM
Is the failure only when friends try and call you or when you attempt to make calls as well?
Are you connecting from the same network location where you were normally able to initiate and receive calls?
Have you added or performed updates to security applications on your computer or components on your network?
Try the following:
If Logitech Vid HD is running, exit the applicaiton and reboot your computer.
Then Launch Vid HD and try making calls to and receive calls from friends.
If your issue persists;
Look at your own status in the upper left corner of the application window, is it "available"?
If you add the email address email@example.com as a friend, are you able to call the "Vid 2 Min Demo"?
Are there any other messages you see when your calls fail? If yes, what is the entire message?
08-15-2011 06:13 PM
Thanks for your reply. But after checking your advise and the problem persists. I have rebooted and check my network. I have installed logitech in three of my computers, and all of them have the same problem.
08-16-2011 08:30 AM - edited 08-16-2011 08:36 AM
What internet security applications (e.g. firewall, anti-virus, anti-spyware, IP filtering, etc) do you have installed your computers?
What hardware devices are you connecting through on your network (e.g. modem, router, switch, etc) and what are the specific manufacturer names, model #'s and firmware versions of each device?
Additionally, would you please do the following:
Exit the Vid HD application on all computers by way of clicking "My status" in the upper left corner and then click "Log me out" and lastly "Exit".
Then launch Vid HD again on only one computer and sign in.
Place a test call to the "Vid 2 Min Demo"
If possible, place a test call to another friend is you know is available and able to call others successfully and have one or more friends try and call you.
Immediately following the completion of the test calls, click on the "Help" link and click "Submit Diagnostic Information".
Once this is done, send me a private message and provide me with your Vid HD e-mail address you signed into the application and tested calls with. Additionally, please provide me with the answers to my other questions about security applications and network devices
03-21-2012 05:56 PM
I am having the exact same problem; has this been fixed -- I didn't see a solution anywhere.
I have this issue on two computers:
Both Toshiba Notebooks
Both using Windows 7 Firewall
Both using Antivir Antivirus Software
10-05-2012 07:05 AM
We have identified the origin of the problem and it has been fixed.
We apologize for any inconvenience this has caused you.
Thank you for your patience.