11-11-2010 06:17 PM
May we know the specifications of the PC (CPU/memory) and the make/model of its attached webcam, which you are trying to connect with the Revue? Also, what is the measured upload (and download) internet speed from the PC end using speedtest.net?
Would you try calling email@example.com from the Revue to see if you can receive video or not. If you don't see the video from the vidtest account and get the same error on the Revue, what is your measured download internet speed using speedtest.net?
11-11-2010 09:49 PM
toshiba satellite a-105s4004 laptop intel core dual 2mb memory here is a link to my computer
and my web cam is the logitech quick cam.
8.8 mb download and .95 upload for the speed test.
I have not run a test on the revue because im not at home. but it worked yesterday with my sister in law. although while i was talking to her it kept getting cut off. and i pay for time warner turbo which is supposed to be 15 mb download speed.
11-12-2010 09:01 AM
Ok i added vidtest and it works fine on revue and my speed test was 16.2 download and 1.8 upload and when i tried to connect from my pc to revue its say the other party is running on a computer not powerful enough to send video
11-14-2010 01:06 PM - edited 11-14-2010 01:07 PM
In your VId software on the computer before you answer a call go to the advanced settings and uncheck "Let Logitech Vid pick the best resolution"
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11-14-2010 06:48 PM
I did that already, it was the first thing I did still doesnt work.... please help. what should i do.. i sent you the specs like you asked is this computer not powerful enought to send video???
11-27-2010 06:36 AM
Ive got this same problem and a weird situation. I have 3 netbook computers; two Intel Atom CPU based, one AMD Athlon based. The Acer Intel based netbooks work fine. THe Gateway AMD Netbook gives me this same message but this one is reported to have the better performance specs.
12-04-2010 10:39 AM
i am also having problems seeing my video from my pc to my revue. i can see the revue camera/video, but no my PC. However the 1st few times i connected it worked fine. now when i connect no video from my PC, only colored diagonal lines. this is happening on 2 different pcs. 1 is running windows XP pro and the other is running windows 7 pro. they are both using microsoft hd camera. i tried unchecking the box that allowed logitech to determine screen resolution and the same thing. i also rebooted both PC's and still no good. i can also see my video fine in the setup portion. the test call to logitech works fine and if i connect to another revue it's also fine. the weird thing is that it worked fine the 1st couple of times and then just stopped. help please.
12-06-2010 07:50 AM
we have a few requests for you. We'd like you to make a call to our other demo (firstname.lastname@example.org) from all three of the end points you mentioned, namely Vid on Revue and Vid both pc's. When you call us on the PC's go into Vid's help menu (click the question mark) and click the Diagnostic report button. Do this twice exiting and launching Vid each time so that each report will be fresh. Also, be sure to enable private messaging on your forum account so that we can contact you and get some account specific information.
12-08-2010 10:16 AM
Would any of you Revue users with TV Cams be willing to share your bandwidth and call quality information by posting it as a reply to this thread?
09-28-2011 11:38 AM
This might be an on going issue. I'm having the same trouble.
Did the follow tests:
Logitech Review (30mb down, 5mb up) vc to a MacBook Pro with Vid HD installed (26mb down, 4 mb up)
Result: Macbook gets incoming video and voice from revue, Revue recieves no video nor voice from macbook. Acquiring resources at the top of screen, some calls read call quality good, some read call quality bad.
Logitech Review (30mb down, 5mb up) vc to dell vostro with logitech webcam (2 mb down, .4 mb up)
Result: Vostro gets incoming video and voice from revue, Revue recieves no video nor voice from Vostro. Acquiring resources at the top of screen, some calls read good quality, some bad quality.
MacBook pro (26mb down, 4 mb up) vc to dell vostro (2 mb down, .4 mb up)
Result: Macbook gets incoming video and voice from vostro, vostro gets incoming video and voice from macbook, everything working perfectly.
Macbook Pro (30mb down, 5mb up: same network that the revue is on)
Did tests to both the revue and to the vostro from the same network the revue is on. Same results as before, call runs perfectly when macbook to vostro, doesn't work with same results when macbook to revue.
Macbook is using onboard camera and mic, revue is using the Logitech TV Cam (blue lights, HD, Carl Zeiss lens), and the vostro is using logitech C260 webcam.
Also, I did these tests after making the setting changes explained in this forum post with the same results.
I also did a video call test from the revue to the email@example.com. It experianced the same problems as previously stated. Call quality bad, no incoming video or voice, acquiring resources at top of screen.
It seems to me there is a problem with the revue. The only other thing i could think of is that I'm using a wireless connection to the revue. Although i don't think its that since im also using wireless on the macbook pro literally 2 feet from the revue device and things work find on the macbook.
Any additional ideas would be welcomed. I'm not a complete noob, i do have Tandberg and cisco certs and do some work in the video conferencing arena. So i do have some VC working knowledge, but i can't figure this one out.
Thanks for any help that u can provide