05-05-2012 12:54 PM
Few days back i purchased C920 webcam. I installed Logitech Vid sooftware on my Windows XP laptop. When i launched Vid software, it shows my status as "unavailable". On left side top, in drop down, whe clicked, it shows "log me out", but actual status is :unavailble". While checking software update, it shows it is Up-to-date.
05-07-2012 07:23 AM
Please follow the steps below to get your Vid application back on track:
Turn off the power to your computer, modem and router. (if the modem or router does not have a power switch unplug the power adapter)
Restore power to each device one by one in the following order.
1. Restore power to your modem and wait for the lights to cycle (about 2 min)
2. Restore power to your router and wait for the lights to cycle. (about 2 min)
3. Restore power to your computer
4. After the computer is fully booted launch Logitech Vid HD.
Please contact Vid support if you continue to have problems.