Mice - Hardware

[floflo63]

Hello,

I bought a G5 laser mouse nearly one year ago and although it is working fine most of the time, I have two problems.

The first one, which is old as it appeared directly when I plugged the mouse in for the first time, is that my computer simply refuses to boot if the mouse is plugged in before the loading of the operating system. In that case, the computer freezes on the first screen (the one allowing to enter BIOS setup), but if I plug the mouse in during or after Windows loading it works fine. I tested it with XP then regularly with my up-to-date Vista SP1 and diverse Linux Live CDs and temporary installations, in the Linux case it seems the mouse need the kernel to be loaded before it is plugged in to allow the system to boot correctly. Is there a way to solve this so that I don't need to unplug/replug the mouse at every boot? I waited before reporting it here because after all the mouse was working fine if plugged in at the right time, so it wasn't practical but not preventing the use of the mouse, so I waited to have another more important problem before registering here.

The second and more annoying problem is that during last weekend, after one afternoon of gaming, the mouse suddenly freezed for 10-20 seconds, then recovered, and freezed again one hour later, again recovering quickly. After restarting my system it worked fine and I haven't experienced the problem again as of now, but as my system haven't been up for a so long period, it isn't necessarily surprising to me, it maybe didn't had enough uptime to reproduce yet. I never had this problem before so I wonder what caused this... Can it be solved, and if yes, how please?

Thank you in advance,

Florian

PS : Please excuse any mistakes in my English, being french this is not my native language.

[EarlZ]

In your BIOS there should be an option for USB Mouse support, you can try changing to OS / BIOS and see if you can boot fine, lots of people got it solved by switching..

[floflo63]

Hello EarlZ,

Thanks for the reply. I just checked my BIOS, but it doesn't seem to have any option relative to USB Mouse support (didn't see anything containing USB and mouse in the same item). I suspect the option to be masked somehow as my computer is only 2 years old (so I suppose it should be recent enough to have such an option), but without access to it I can't change it.

Message Edited by floflo63 on 11-24-2008 04:58 PM

[CJChew]

Hi,

Please check if any of the following (if present) are enable in your BIOS settings:

a) USB Mouse controller.

b) USB Legacy Support.

[floflo63]

Hello CJChew,

Thanks for the suggestions, unfortunately, I rechecked my BIOS but these options doesn't exist in it. In fact I searched through all available items and nothing has USB and mouse or legacy in their name. I searched a little on the net and it seems it is supposed to be labeled as "USB Mouse support Via" (my BIOS is a Phoenix one -well, actually a little customized by the manufacturer, it seems-) but mine have no such option.

[CJChew]

Hi,

Please contact Customer Support for further assistance with this problem.