08-23-2007 07:22 PM - edited 08-24-2007 06:52 PM
Unfortunately, my logitech g7 has problems.
This mouse is my primary device for a HP DV9000 laptop. This machine runs windows xp media center. I received the mouse (from an online retailer) in Oct. of 06 and everything was smooth for about 5 months. Ever since that time I've had to resort to my MX 510 because the G7 pauses/freezes once every 5 or so min.
I thought for sure this was a driver issue, so I upgraded (using the utility in the software) and tried the mouse again. Same result. After searching around on the support pages, I found how to sync. the g7 with the base using the connect software. The first time I did this it worked and solved the problem for a few days. When the issue popped up again I tried to do a sync without luck. The battery lights just keep cycling and the software never tells me the sync was a success.
Just to make sure it wasn't the machine/usb port I gave it a shot on my desktop which is running Vista Pro 32bit. I let the battery get a full charge and plugged in the mouse. It does the same thing, works but every 2 to 5 min. will pause for about 4 seconds or so. I've tried the use receiver on all 6 of my desktop's usb ports. None of them make the problem go away.
What can be done?
Message Edited by Lexicus on 08-24-2007 06:16 PM
Message Edited by Lexicus on 08-24-2007 06:52 PM
08-24-2007 10:09 PM
Less than 30 days since purchase, you need to exchange it where you got it.
After 30 days, you would be covered under the 3 or 5 year warranty from Logitech.
See here for RMA info.