11-23-2008 05:39 PM
So I swapped out my G7 battery this morning like I always do and noticed that only 1 (the last) of the greens lights was coming on. I thought, "Okay, maybe last night the battery wasn't fully seated." So I went easy on the mouse for the rest of the day while the other battery charged up.
After ~7 hours I figured the battery should be mostly charged, so I swapped them again only to see the blinking red "low battery" light of doom after less than an hour. I decided to take a gander at the metal contacts and see if any looked out of place. Alas, both the inside of the charger and mouse look fine without any kind of black carbon build-up or anything. I thought maybe it was my USB but my mouse's signal is detected just fine. Still, I plugged in my charger and receiver again just in case.
I now have my charger on Boost (instead of Normal) and the charging light is randomly stopping intermittently. I'm thinking that the charging base might have a loose connection somewhere inside. I purchased this mouse probably only 2 years ago, but I doubt that I still have a receipt. I'm worried that if I have to contact Logitech's support they won't honor the 3 year warranty.
Has anyone else run into an issue like this? I know G7s have had battery issues in the past but I haven't read about anything like this yet.
Your help and opinions are much appreciated.
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11-24-2008 05:54 AM
Nope, both of them. After leaving 1 of the batteries to charge overnight (13+ hours) the charger is still blinking. Typically, in Normal mode, it would have been done in 8 hours flat. Before leaving it last night I'd switched the charger's connection to a new USB port, so I know it's not my motherboard now.
This is so odd to me because nothing traumatic has happened to the charging base. I guess it just decided that it's not going to work properly for me anymore.
Has anyone ever contacted customer service without proof of purchase? Will I be doomed to spend another $50 (at least)?
11-24-2008 06:11 AM - edited 11-24-2008 06:12 AM
Unfortunately, it looks like your charging cradle is defective. Please contact us to claim a replacement. If you are unable to do so, please PM me and I will see what I can do for you
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