Mice - Hardware

[DeadonArrival]

Hi guys, recently my 3 month old G7 (carbon) mouse has started randomly locking up, the mouse either just sticks on screen or disappears completely, the receiver is right next to my mouse pad (black XPS pad) and i have no other wireless or bluetooth connections active.

I have been looking through the support pages, and i haven't found a way i can get phone support in Australia.

Anyone have any idea how i can either fix it myself, or how i can get hold of logitech without paying a massive phonebill for international calls, no doubt i would be on hold for a while.


Thanks all

[HalJordan]

Hi there,

I suggest that you try reconnecting the mouse to the receiver. You can refer to this link as a reference to reconnect your mouse.

I would also like to suggest that you try testing the mouse with the receiver connected to a different USB port. Please ensure that the receiver is connected directly to your computer. Avoid going through any USB hubs, extension or KVM switches. This is to avoid hardware conflict.

[DeadonArrival]

Hi, thanks for responding.

I have already tried to reconnect the mouse to the reciever and the problem persists.  I have tried plugging the reciever into multiple ports of different PC's and the lockup problem is still happening. 

[HalJordan]

Hi,

Looks like your G7 is defective. Please contact Customer Support to process a warranty claim.

Thank you for your support and have a nice day

[DeadonArrival]

Can i get the contact details for Logitech Australia please

Message Edited by DeadonArrival on 06-06-2008 09:29 AM

[HalJordan]

 Hi,

You can refer to this link to reach the Logitech Customer Support in Australia.

Message Edited by HalJordan on 06-08-2008 03:47 AM

[Dorothydix]

Hi all

This problem with the G7 mouse has been happening for YEARS. I have had exactly the SAME problem for just as many years and I've given up on Logitech and their lame ridiculously inept "technical" support. All they can do is quote from their manuals and tell you to update the firmware or software,put the receiver closer etc. etc. etc. They are USELESS. I've tried everything to no avail...EVERY dimwitted bull**** answer and solution they've thrown at everyone has been and is absolutely USELESS. I've pretty much given up on them. I'd REALLY like to be able to buy a G7 that WORKS but i don't think they exist. It's a great mouse WHEN it works properly but the damned thing hiccups every few minutes these days,even with the very latest drivers. Thing is,i love the feel of it and the way it works when it does. I use a $10 corded mouse if I need to do anything important and it NEVER fails. I also have a MICROSOFT cordless mouse but I HATE the shape and feel of it BUT IT WORKS perfectly and has never ever failed or done what the LOGITECH G7 is doing. Basically, logitech's only solution to the problem ,in reality, is BAD LUCK..you bought it SUCKER!!!

Message Edited by Dorothydix on 06-08-2008 04:46 AM

WOW! i just noticed that GREEN LANTERN is on the Logitech support team. Hey HAL,maybe you could use your RING to fix this problem...The G7 isn't YELLOW,so it should work!

Message Edited by Dorothydix on 06-08-2008 04:48 AM

[msldk]

When is the "new" (fixed) version of the G7 out? I have already given up on my 3½ month old G7 because of the problems I have had, and I really need a wireless mouse that isn't going to lose connection all the time.
So when would the problems with the G7 get fixed? If I just get a replacement it would be the same G7 that still had the problems, and only would be able to work a weeks or so (as my old one did).

[Policestate]

I had the same problem, turned out to be my Netgear Wireless-N router.  I had to move router to another room to fix the problem.  Look for similar things in use around your room.