Mice - Hardware

[Bustachaina]

Logitech, Please stop saying we "must have gotten a faulty product"

My mouse has this exact problem everyone else here is talking about.

And guess what? I bought this mouse a while back for my boyfriend because he really liked it and THE DAY he bought it, it had this stupid lag/stutter problem.

We returned the mouse to exchange for a new one the next day. And guess what?..... YEAP, the 2nd mouse we got had the same problem.

This obviously isn't some "faulty" it's the fact that Logitech doesn't want to help their customers. Obviously they just want to take our $105 dollars we spend on this ridiculous mouse and sit pretty with our money. Who cares about customer satisfaction... Right?




To think I used to tell all my friends about this mouse and say how great it was... Guess I made a fool outta myself.

Message Edited by Bustachaina on 05-28-2008 07:52 AM

[harleyman]

And it appears that our posts go unnoticed ........ I also have two bad ones...With software that refuses to uninstall.....I'm so pissed at Logitec for this .......... Best of luck getting results.....

[Bustachaina]

Make a new mouse or give us a different mouse that actually works with the same feel as MX Revolution.

You have FOUR PAGES of complaints here (not even including other threads that were made). That's all that needs to be said.

[Crackersmack]

It **bleep** that Logitech doesn't seem willing to do anything about the lag issue, but it's not like the mouse is totally useless. I think it has been pretty much proven that using a usb extension cord to place the sensor very close to the mouse is the solution. It seems to me that a lot of people in this thread are being overly dramatic.

I really like my mx revolution now that it works properly. If it is half as durable as the mx1000 it replaced I'm sure I will have it for a long time.

[Injou]

Well the extension cord method either doesn't work or the receiver needs to be ridiculously close to the mouse. The distance between my mouse and receiver is about 30cm (thats less than a foot). I will try to bring the distance down to 10cm/4 inches but I very much doubt that'll work.
I have gone through 4 mice (well, actually one of them is my mother's), every single one with the same issue. And with three different installs of Windows XP. I have yet to try Linux, but I have read that the problem won't go away. This seems to be a hardware issue.
I really love this mouse but the lag is annoying. And I mean ANNOYING!!!!. It seems to be utterly, completely random.

Other problem is the stretching rubber ring on the scroll wheel. I had to remove it from my mouse because it prevented the wheel from spinning freely. Need to think how to replace it. Maybe a drop or two of glue...
And I guess that the person who designed the thumb wheel has a middle finger in a place of his thumb, considering the placing and sensitivity of the wheel. As it is, the wheel is almost completely useless.

I doubt there will ever be any solution since the first posting in this thread is dated more than a year ago without any decent reply or answer to the problem.

Even though this mouse is superbly ergonomic, I still wouldn't hesitate for a moment to simply get rid of the mouse but for the freely spinning scroll wheel. I really can't be without it, It really is an excellent invention.

[Injou]

Oh, I forgot to say that I have also tried three completely different hardware setups, that's three different computers, with fresh (and fully up to date) operating system installs, with no difference in MX Revolutions functionality. The lag persists.
And by the way, I hate that I have to install third party software (Uber Options) to be able to fully customize the functionality of my mouse's buttons (and to remove the stupid and annoying default button profiles). Why purposefully cripple one of the best mouses ever?

[igob8a]

I have this exact problem as well. But I have it even worse; not only does the cursor lag every few hours, the left button double or even triple clicks even when I click it once. Also, the wheel in free spin mode doesn't spin freely.

That's like 3 problems in 1 $129 mouse. Not only is it the world's most advanced mouse, it's also the most expensive and problematic.

I' currently in the process of getting a replacement... we'll see how that goes :\

[ro66]

Yeah, I have the same problem. I had Vista Home Premium on my PC when I first purchased my MX mouse and keyboard set. I was using an aircard for internet with no wireless network in the area and i had the same lockup / jutter that everyone else is explaining. I first attributed it to Vista. So on that build I had installed logitech's software. Was running Vista and had no wireless. Since then I have changed to Cable modem with wireless network and went back to XP with SP3 and did not install the Logitech Software. I still have the same intermittent stutter / lag that I had before. The only solution that I could come up with is to turn off the Enhance Pointer Precision checkbox under Mouse Properties >
Pointer options. That solution, however, defeats the pointer enhancement on accelerated motion. So what that means to me is that, using my dual monitor setup is useless. In order to span the monitors I have to Move the Mouse about 12 inches across the laser mouse mat. That is not so helpful. I would like a properly functioning mouse or a software / driver fix. Hopefully we will get some answers because like most of you, I am out of return / exchange period from the purchase.

[Aussiewallaby]

How about Logitech give everyone a FREE usb extension to fix the problem because they know that this is the problem they just wont say it.
So come on Logitech how about customer support for the people who bought this product.
Please reply to this thread it would seem that you dont have anything to say on this.
We all have seem to have come to the conclusion that it is the wireless part of the mouse and without putting the sensor close to the mouse and turning off hardware acceleration then this problem will occur.
I think this warrants some reply at least to either confirm or deny this is how it is.

I DON'T KNOW ABOUT EVERYONE ELSE BUT I THINK WE DESERVE AT LEAST A USB EXTENSION FOR THE WORLDS MOST ADVANCED MOUSE...

Put to you Logitech do you have the ability to back up you product....

[igob8a]

Ugh I was sent a replacement mouse because of this problem, but guess what?
THE REPLACEMENT MOUSE HAS THE SAME PROBLEM! It doesn't have the double-clicking-on-single-click issue, but it also stutters like crazy, even worse than the original.

I just emailed Logitech again and hopefully the second replacement doesn't have this, or any, problems...

It's certainly no coincidence that so many people have the exact same problem.