Mice - Hardware

[Hydria]

Well long story short I recently purchased a Logitech MX518 mouse and the thing works at random intervals. I can click all the time with the mouse but when I lift it off the table or use it for an extended period of time it dies out on me, I'm still able to click scroll ect.. But when it dies the pointer freezes and the red light under the mouse shuts off. Not really sure what's up with it to be honest. I have tried using the set point software that did nothing. So after an email to logitech I received a response (below) informing me to try several things after doing so still the same thing happens. I'm running vista home premium 64 bit for what it's worth. I've tried sending a few emails after getting the 1 response and it doesn't seem like anyone is responding to them. Also it seems the tech support line doesn't work? What's the deal with that? Looking for some help with this if anyone can throw me a line it would be much appreciated.

     Thanks,

     Ryan

  Tech support email:

Thank you for your e-mail. My name is Eugene and I will be assisting you with your issues
With regards to your e-mail, may I suggest you try uninstalling all Logitech keyboard software and plug your device into the computer and see if the issue persists? Without the software, your device will utilize the native drivers for the mouse.

This is to identify if the issue lies in the software or hardware.

You may also want to try switching USB ports to connect your mouse.

If all of the above does not fix the issue, please plug your device into a different system. This will re-confirm whether it is a hardware issue or not.

I look forward to your response.

If you have any further questions, please do not hesitate to send me another e-mail. I will try my best to answer your questions.

Thank you for using Logitech. Have a great day ahead, Ryan.

Note: If you are using Spam Blocker tool, please turn it off or make sure that you can receive e-mail messages from “@mailca.custhelp.com”

Sincerely,

Eugene
Logitech Technical Support
www.Logitech.com/support
In United States: +1 646 454 3200
In Canada: +1 866-934-5644
Business Hours:
6:00AM - 6:00PM PST Monday - Friday
7:00AM - 5:00PM PST Saturday - Sunday

Disclaimer: Please note that your incident request has reached the AMR Email Support team. We are currently supporting the end-users of Logitech products for America and Canada. If you are currently from a different location, please inform us or update your contact details to allow us to submit your query to the appropriate region for more help and assistance. 

Message Edited by Hydria on 11-25-2008 07:44 AM

Message Edited by Hydria on 11-25-2008 07:47 AM

[CJChew]

Hi,

Please pm me the reference number of the case. I'll check on the status of the case for you.