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Neg4tive1
Posts: 7
Registered: ‎07-02-2008

Logitech Wireless Mouse Interference Fixes

[ Edited ]
I currently have a g7 mouse and I've done everything for it and posted on these boards multiple times and I've narrowed the freezing problem down to wireless interference as I live in an apartment complex and there are so many routers and wireless phones it's really a problem I have no control over.

The thing is I bought my mouse from an ebay store, not used, in it's sealed retail packaging... about 1 1/2 years ago I suppose.

Not to get directly into any RMA thing I know that isn't the job of any of the CSR's on this forum... what I'd like to know is if there is any piece of software out that that will let me manually change the wireless channel on my g7? as it's dynamic channel swapping seems to be the problem.. it'll cut in and out constantly and it would be really great to look at some more advanced options dealing with this.

If logitech can directly give a response that'd be great... as it was a rather expensive mouse and since I've moved and lost the original packaging I don't even think it's possible to RMA it.

Any in-depth answer would be greatly appreciated, a LOT of people are experiencing this problem and are helpless to do anything but try to return it for a new one... it'd be a lot better if there was some sort of diagnostic tool or way to Change settings manually for the mouse on it's wireless options and setpoint doesn't provide this.

Anyways I appreciate you reading this... and not to offend you but I'd really like a detailed and more personal response rather than the usual filler. I'm sure many of you here on the boards have dealt with this problem many times before.

Message Edited by Neg4tive1 on 08-27-2008 04:18 AM
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Logitech Wireless Mouse Interference Fixes

Hi:smileyhappy:,
 
A method of changing the mouse's frequency can be found at this link.
Logi Browser
Neg4tive1
Posts: 7
Registered: ‎07-02-2008

Re: Logitech Wireless Mouse Interference Fixes

That question is certainly getting closer to the spot, however I have a g7 and it doesn't have a connect button on the receiver as the receiver is just a dongle.
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Logitech Wireless Mouse Interference Fixes

Hi:smileyhappy:,
 
Reconnecting the mouse sometimes resolves this problem.
Logi Browser
Neg4tive1
Posts: 7
Registered: ‎07-02-2008

Re: Logitech Wireless Mouse Interference Fixes

[ Edited ]
I do have a question about that though. On the g7, and I've heard this from a few people, when you go through the reconnection process it'll start displying a series of lights as though it's resynching and it'll continue to do so pretty much forever until you reset the mouse again. I want to know if that's how the mouse is supposed to resync or if radio interference would cause that. I won't be able to test this mouse on another computer that is away from where I live for awhile.

It will sometimes change how the mouse is behaving, temporary fixing the freezes(or even making them worse) which means it is doing SOMETHING(unless it's very unlucky timing).

I just can't Narrow it down between interference or hardware from where I am at... which is why I wanted to know if there was a way to manually change the frequency or channel(1-11) on the mouse.

It can go for hours without freezing, and sometimes it'll do it and just continue to do it and it will become rather annoying... so that definetly feels like it's wireless traffic around me that's intefering...

Oh another thing, is there any way to maybe amplify the signal from my mouse or dongle?

Message Edited by Neg4tive1 on 08-27-2008 04:17 AM
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Logitech Wireless Mouse Interference Fixes

Hi:smileyhappy:,
 
Please check if there are any environmental factors that might cause interference.