09-13-2008 08:12 AM - edited 09-13-2008 01:30 PM
I have already contacted logitech via technical support line in Australia and spoke to a technician and he told me that they are eol and can't send me another g7 mouse and my only option was to get a replacement and would have to pay the difference for another mouse and was recommended the mx revolution.
I am a gamer, i want to play games with my gaming pc and gaming mouse, i don't want an mx revolution for office productivity - this is ridiculous, my third time round you can do better than offer me a "replacement" mouse that i do not want or find any real use for...
The technician said i would have to pay the difference - i paid aorund $130.00aud at the time and would have to pay an extra $19 for the mx mouse which is $149 according to the technician, I have seen it for $89.00aud at the stores...So this is my third return of the faulty hardware AND you want me to pay MORE for a mouse that i just simply do not want?
This is the 3rd time i exchanged my mouse and now you try and overcharge me for a mouse i would never buy if given a second chance? This has gone too far - i even resulted in purchasing another g7 mouse off ebay because no retailers stock g7's anymore, I have no use for a corded mouse or an mx revolution. Now what i want is this - a new g7 working and tested mouse that you have personally tested in vista and certified that it works or i want my money back, i'm sorry i will not put up with this rubbish.
Message Edited by Rokz0r on 09-13-2008 01:30 PM
09-19-2008 03:22 AM
11-06-2008 11:58 AM
11-06-2008 09:12 PM
I've been experiencing the same symptoms as described throughout this post.
I've tried ALL of the suggestions and even as I type this, when I attempt to move my G7 mouse, it still cuts in and out.
It just started acting up like this yesterday (11/05/08). I found this forum hoping to find an understanding of the cause and a real solution. No such luck.
If we are all experiencing the same symptoms, there must be a common thread to the cause; more than likely it will be a flaw on the manufacturer's end. Logitech's personnel in tech support should provide a viable and effective solution.
Please, is there anything that can be done or do we simply look to other brands of products from now on?
11-16-2008 09:12 AM
11-17-2008 03:28 PM
I just located my receipt to attempt some kind of warranty exchange or refund. How ironic that my G7 started acting up like this 1 year, to the day, after I purchased it. I guess Logitech expects you to buy a new mouse every year.
11-20-2008 04:56 PM
So what we are really looking at is this:
1. Logitech has been aware of this issue for some time and has taken no action to resolve it.
2. They have discontinued the production of the G7 but existing users can only get a downgrade replacement (at BEST)
3. The sheer number of complaints about this mouse are largely going unanswered.
I have had my mouse for a few months, it is registered here. And at this point, I honestly can't expect any true help from the company.
Unless something can be done to change this rapidly growing opinion, this will not only be the last logitech product I ever purchase, I will make it a point to tell as many people I can NOT to trust the company any more. I will also urge other dissatified customers (you know, the ones who keep this place in business?) to do the same.
11-21-2008 12:00 AM - edited 11-21-2008 12:01 AM
well here i thought that i had my mouse freeze fixed. since my G9 mouse was doing this on my desk top and in game. so i went to use my back up mouse G7, which is brand new and was a RMA to boot.
but after a few days of playing with no problems at all til. tonight it was very bad. i was playing fall out 3 when all of a sudden my mouse pointer stopped moving. i lppk at my G7 to see if the battery died, which it didn't since i just put in a fresh fully charged battery. then it went down hill with a rocket!! i thought eh must be thwe game since it does have some bugs.
but after i closed the game out it started to do it on the desk top. now i became very not happy about it. since i am using vista ultimate 64bit sp1 which is fully updated. and i am using the newest setpoint 4.60.122 and has i am typing this my mouse pointer stopped moving. but the lights on the mouse are on.
but i did not get the M$ sound for a device disconecting and reconecting like the G9 did. which i do have a thread on it BTW!! with no replies yet, beside me..
and to the person that said to take the mouse apart and clean it to fix it? this is brand new right out of the box it was shipped to me by logitech. so it should not even have a bit of dust in it to cause any troubles.
i to hope they get on the ball here and fix these problems that are pleageing there hardware.be it software or hardware they need to fix this ASAP!!!
Intel Core 2 Quad Q9450 @ 3.2ghz
G Skill F2-8500CL5D-8GBPK/18.104.22.168
Corsair 850TX 850watt
ASUS Xonar DX
WIN7 Ult 64bit- Black WD6401AALS 2x640GB 32MB RAID 0
11-25-2008 06:46 AM
8 pages on this thread alone and there still hasn't been a real response to all these freezes, it's very obvious with the sheer amount of people having problems that the fail rate on the product is rediculous.
We need a real response.
11-25-2008 08:21 PM