Mice - Hardware

[Yon]

Personly i would not have opend it, as it had a 3 year warenty it would have been wiser to post on the forums and send it in to them to get it replaced. as by openinning it i belive that it has voided the warenty

Message Edited by Yon on 04-12-2008 08:09 AM

[Quixote1]

You're probably right, but I won't be jumping through hoops for this. I've already spent too much time and had too much stress to make this experience worthwhile. Shipping the mouse back with insurance and everything would cost me 30 bucks probably, and even then nothing is guaranteed. Even if the warranty were still applicable, chances are I would be dealing with this nonsense for another 3 months. Secondly, who the hell keeps their receipts for every single thing they purchase? I have enough clutter around my house without having to file all of that.

Bottom line - I'll be buying from Microsoft or another well-known company for mice, keyboards, gamepads, headsets, etc. from now on, and I'm spreading the word of this over-priced, cheaply made garbage. The only way this could turn around is if logitech were to take back all of the G7s, no questions asked for $60 off a new similarly featured mouse that is not plagued with problems. Then I MIGHT spend the money to send it in and feel somewhat not ripped-off.

Message Edited by Quixote1 on 04-12-2008 09:04 AM

[Yon]

I just got my reply from customer support and they say they wont help me as Australia is stuffed and they will not support it. they tell me that I have to return it to the place of purchase which is an inconvenience further as i have had 2 defective mice and the place i got one from is no longer operational.

Yon

[stevenmh]

Just thought I'd add my experience to the mix.  Bought my G7 in May 2007.  At the time I was running a WinXP build, now I have a Vista x64 build.  I only use the plug-and-play OS drivers... I have never used the Logitech or MS software with any keyboard or mouse that I have used at home or work, as each of the few times I gave it a try I found it to be flakey and detrimental to performance of the system.

I play UT every Tues night for a couple hours with a buddy online.  I use the G7 only for these two hours of gaming per week.  For everything else I use my MX Duo mouse.

Last week I experienced the freezing problem.  Didn't think anything of it, as it has worked flawlessly for nearly a year.  I rebooted the PC, swapped the battery, and forgot about it.

Tonight it did the same thing, except more frequently.  I noticed each time that it was resetting to medium DPI.  I wanted to rule out the game freezing rather than the mouse, so I began surfing the web using the G7 rather than going back to the MX Duo.  Still freezing and resetting to medium.

I can understand why people think this is a software problem, as I have personally sworn off mouse/keyboard software due to the problems that result.  However, the fact that I have been hit with the problem without running the software rules it out.  It's hardware, and it's the mouse.  Nothing on my system has changed between the working state and problem state, not even a Windows update, as I do those manually.  I moved my receiver to within 6 inches of the mouse just to see if it would help... no change.  Disconnected / reconnected the USB cable... no change.  I'm not inclined to install SetPoint on my system just to sync the mouse, and then have to scour my hard drive and registry to remove the components and keys that all software leaves behind after "uninstalling."  I'll Google around and see if anyone has found this to actually provide a lasting solution, but my guess is that it won't.  If it wasn't synced, it wouldn't work at all.

I expect I will be availing myself of the 3-year warranty and hoping my replacement lasts more than a year.

[Mona]

---

stevenmh wrote:

Just thought I'd add my experience to the mix.  Bought my G7 in May 2007.  At the time I was running a WinXP build, now I have a Vista x64 build.  I only use the plug-and-play OS drivers... I have never used the Logitech or MS software with any keyboard or mouse that I have used at home or work, as each of the few times I gave it a try I found it to be flakey and detrimental to performance of the system.

I play UT every Tues night for a couple hours with a buddy online.  I use the G7 only for these two hours of gaming per week.  For everything else I use my MX Duo mouse.

Last week I experienced the freezing problem.  Didn't think anything of it, as it has worked flawlessly for nearly a year.  I rebooted the PC, swapped the battery, and forgot about it.

Tonight it did the same thing, except more frequently.  I noticed each time that it was resetting to medium DPI.  I wanted to rule out the game freezing rather than the mouse, so I began surfing the web using the G7 rather than going back to the MX Duo.  Still freezing and resetting to medium.

I can understand why people think this is a software problem, as I have personally sworn off mouse/keyboard software due to the problems that result.  However, the fact that I have been hit with the problem without running the software rules it out.  It's hardware, and it's the mouse.  Nothing on my system has changed between the working state and problem state, not even a Windows update, as I do those manually.  I moved my receiver to within 6 inches of the mouse just to see if it would help... no change.  Disconnected / reconnected the USB cable... no change.  I'm not inclined to install SetPoint on my system just to sync the mouse, and then have to scour my hard drive and registry to remove the components and keys that all software leaves behind after "uninstalling."  I'll Google around and see if anyone has found this to actually provide a lasting solution, but my guess is that it won't.  If it wasn't synced, it wouldn't work at all.

I expect I will be availing myself of the 3-year warranty and hoping my replacement lasts more than a year.

---

Test your mouse on a different computer and if it continues to exhibit the same issue, contact Technical Support and obtain a replacement.  

You may contact us directly at the following numbers.

General Product Phone Support (United States)

+1 646-454-3200
Monday - Friday: 6am - 6pm PST
Saturday - Sunday: 7am - 5pm PST

General Product Phone Support (Canada)

+1 416-207-2782
Monday - Friday: 6am - 6pm PST

You may also email us at this link.

[Yon]

I have been requested to send a copy of the information by fax to logitec Australia and hopefully this will resolve the issue.

Still with 2 broken mice Yon

[Mona]

This is good news. I hope this will get sorted out too.

[Yon]

After faxing the required information to logitech Australia Support. however I have not revived a phone call or any confirmation of recept of my fax or a email to say that they are following up the request ect... I would just like to say that after all this I am seriously going to reconsider my purchase of all Logitech products from this point on.

Yon

[Mona]

Hi Yon,

When you contacted the Australian Technical Support Team, you would have been given a reference number. Can you PM me the number?

[halb]

You might as well give up on the G7. I am on my third one. My original G7 worked well for several months before the freezing up started. The problem seemed to be that it was losing connectivity as the mouse would go to sleep a few seconds after freezing. Disconnecting and then reconnecting the receiver brought the mouse back to life, but even that stopped helping after a couple of weeks. After sending my original G7 back to Logitech at my expense, I got a free replacement. The replacement G7 started acting up in the same manner as the original in about a month. Logitech sent me a third G7 without even asking for the return of the defective one. This third G7 started freezing up after about a week. My advice is to toss your G7 in the electronic recyling bin, buy another brand of mouse and chalk up the wasted $80 to experience.

halb