04-12-2008 08:08 AM - edited 04-12-2008 08:09 AM
Message Edited by Yon on 04-12-2008 08:09 AM
04-12-2008 09:03 AM - edited 04-12-2008 09:04 AM
Bottom line - I'll be buying from Microsoft or another well-known company for mice, keyboards, gamepads, headsets, etc. from now on, and I'm spreading the word of this over-priced, cheaply made garbage. The only way this could turn around is if logitech were to take back all of the G7s, no questions asked for $60 off a new similarly featured mouse that is not plagued with problems. Then I MIGHT spend the money to send it in and feel somewhat not ripped-off.
Message Edited by Quixote1 on 04-12-2008 09:04 AM
04-15-2008 04:18 AM
04-15-2008 08:04 PM
04-15-2008 11:16 PM
Just thought I'd add my experience to the mix. Bought my G7 in May 2007. At the time I was running a WinXP build, now I have a Vista x64 build. I only use the plug-and-play OS drivers... I have never used the Logitech or MS software with any keyboard or mouse that I have used at home or work, as each of the few times I gave it a try I found it to be flakey and detrimental to performance of the system.I play UT every Tues night for a couple hours with a buddy online. I use the G7 only for these two hours of gaming per week. For everything else I use my MX Duo mouse.Last week I experienced the freezing problem. Didn't think anything of it, as it has worked flawlessly for nearly a year. I rebooted the PC, swapped the battery, and forgot about it.Tonight it did the same thing, except more frequently. I noticed each time that it was resetting to medium DPI. I wanted to rule out the game freezing rather than the mouse, so I began surfing the web using the G7 rather than going back to the MX Duo. Still freezing and resetting to medium.I can understand why people think this is a software problem, as I have personally sworn off mouse/keyboard software due to the problems that result. However, the fact that I have been hit with the problem without running the software rules it out. It's hardware, and it's the mouse. Nothing on my system has changed between the working state and problem state, not even a Windows update, as I do those manually. I moved my receiver to within 6 inches of the mouse just to see if it would help... no change. Disconnected / reconnected the USB cable... no change. I'm not inclined to install SetPoint on my system just to sync the mouse, and then have to scour my hard drive and registry to remove the components and keys that all software leaves behind after "uninstalling." I'll Google around and see if anyone has found this to actually provide a lasting solution, but my guess is that it won't. If it wasn't synced, it wouldn't work at all.I expect I will be availing myself of the 3-year warranty and hoping my replacement lasts more than a year.
Test your mouse on a different computer and if it continues to exhibit the same issue, contact Technical Support and obtain a replacement.
You may contact us directly at the following numbers.
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You may also email us at this link.
04-20-2008 08:49 PM
04-21-2008 07:10 PM
04-23-2008 05:10 PM