04-09-2007 09:21 PM - edited 04-09-2007 09:21 PM
Look around on this forum. Your customers are not happy with your products. The problem 99% of the time is not the pc your products are used with. It's your products themselves. Your software is horrible, always has been.
While your hardware used to be excellent, it has gone downhill over the years, at least the mice and keyboards have. I don't know about the rest of your products. Although I admit I've had my eye on some of your speaker sets, but given my recent experience with your products, I'll never spend another penny on anything with the Logitech name on it.
Nevertheless, I am hesistant to return my MX400 for a refund. I really do like this mouse, but without properly working software to go with it, it might as well be a brick.
Logitech should probably clean house in the programming department, because there's too many people there who don't seem to know what they are doing. I strongly suggest cleaning house in your quality control department as well. I've heard countless reports from users that their Logitech hardware was faulty right out of the box.
Message Edited by SyntaxError on 04-09-200711:44 PM
04-11-2007 10:12 AM
I can't say that I'm completely happy since I never should have had to go through all the BS I've experienced in the last couple weeks, and my position on never buying another Logitech product still stands.
There's still one minor feature missing. I would really like the ability to program a keystroke that acts exactly like the same keystroke would on the keyboard. It other words, if I assign "x" to a mouse button, and I push and hold that button, the keystroke should repeat just like the keyboard would until I let go of the button.
This really isn't alot to ask. If the mousehooks in SetPoint had been written correctly to begin with, it would work. Logitech should seriously take a software lesson from Microsoft and Razor. They got it right long ago without alienating their customers.
I've tried adding the appropriate code to the user.xml file where needed, but when I load SetPoint after editing, it removes my changes. Oh well, just a minor inconvenience.
Since I can now program my mouse to my liking (with the above exception), I have decided not to return it to the store for a refund, but it is the last Logitech product I will ever buy, until sweeping improvements are made.
04-11-2007 09:22 PM
04-03-2008 10:20 PM
I'm having the same problem right now. I've tried 3.3, the most current version, and 2.6 and none of them work. I'm thinking about throwing this thing away and buying another mouse.
04-03-2008 10:24 PM
04-04-2008 01:40 AM
Less than 30 days since purchase, you need to exchange it where you got it.
After 30 days, you would be covered under the 3 or 5 year warranty from Logitech.
See here for RMA info.
04-05-2008 08:26 AM
04-05-2008 08:55 AM
06-02-2008 12:18 PM