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Logi Browser
RJNelson
Posts: 9
Registered: ‎07-02-2007

Plugging in MX400 Causes computer to crash and reboot.

I bought a MX400 mouse today, but every time I plug it into my computer, the computer reboots soon after the mouse is detected. Has anyone else been having this problem? Can anyone give me some advice on what to do about this problem? The computer in question is a Dell Dimension XPS600, with a 600MHz Pentium Processor and 786MBs of RAM.
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advcomp2019
Posts: 610
Registered: ‎11-17-2006

Re: Plugging in MX400 Causes computer to crash and reboot.

Do you have any other USB devices?
Logi Browser
RJNelson
Posts: 9
Registered: ‎07-02-2007

Re: Plugging in MX400 Causes computer to crash and reboot.

I have multiple, but it only occurs with the one computer. I've tried it on the other computer and it seems to work just fine.
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advcomp2019
Posts: 610
Registered: ‎11-17-2006

Re: Plugging in MX400 Causes computer to crash and reboot.

[ Edited ]
I worked on a computer with that same issue. I had two friends that had the same computers, but one had issues with any USB devices, and the other did not. I even tried USB cards, and the same issues popped up. It was an issue with the chipset or something on the motherboard.

Edit: It was with USB flash drives, USB mice, or any USB devices.

Message Edited by advcomp2019 on 07-04-2007 02:32 PM
Logi Browser
RJNelson
Posts: 9
Registered: ‎07-02-2007

Re: Plugging in MX400 Causes computer to crash and reboot.

Yes, but anything else I plug into it works just fine. There just seems to be a problem with this particular mouse.
Logi Master
advcomp2019
Posts: 610
Registered: ‎11-17-2006

Re: Plugging in MX400 Causes computer to crash and reboot.

Have you tried upgrading the driver to the hardware?
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RJNelson
Posts: 9
Registered: ‎07-02-2007

Re: Plugging in MX400 Causes computer to crash and reboot.

Yes, but this happens regardless of whether I have the software installed or not.
Logi Master
advcomp2019
Posts: 610
Registered: ‎11-17-2006

Re: Plugging in MX400 Causes computer to crash and reboot.

[ Edited ]
Have you tried updating the drivers to the chipset and USB controller?

Edit: What OS are you using?

Message Edited by advcomp2019 on 07-04-2007 06:32 PM
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RJNelson
Posts: 9
Registered: ‎07-02-2007

Re: Plugging in MX400 Causes computer to crash and reboot.

I am using XP, the chipset is old and I'm not sure what chipset I'm using ,and it has worked fine with another Logitech device I was using up until the point where the computer kicked out in the same fashion while I updating the drivers for it. The mouse in question was part of the Cordless Desktop MX5000 Laser set. As for the USB controller, I am not sure how to go about updating that. I suspect it might have something to do with the bluetooth adapter, since in a very heavy sweep of everything to do with Logitech in order to get the mouse to work I found there there were numerous entries for a Logitech bluetooth USB device that I could not remove at all.
Logi Master
advcomp2019
Posts: 610
Registered: ‎11-17-2006

Re: Plugging in MX400 Causes computer to crash and reboot.

[ Edited ]
What versions of Setpoint have you tried?

Do you have SP2 installed or not?

Message Edited by advcomp2019 on 07-05-2007 07:05 PM