Mice - MX Air All

[relate2]

I have just installed setpoint for my new MX air mouse. When I open up the setpoint dialogue box there are no icons down the left hand side other than information and indicator settings. In other words there is no way for me to adjust any of the setting for the mouse.

I am using XP SP3 and AMD processor

Any help appreciated.

thanks

Robert

[relate2]

Contacted Logitech support and apparently this is a known problem of the tabs not showing up. I tried the latest driver still no tabs. Looks like it is going back, too much to pay for it not to work properly.

[relate2]

It is actually called a "Sync Tab Issue"

Can anyone with an Air mouse tell me if they use the extra settings much like the shaking and moving of the mouse to activate programs etc, or do they just use it like a normal mouse only off the desktop?

I bought it mainly to cut down on pain in my hand and arm using my normal mouse on the desktop and I am trying to decide whether or not the extras make that much difference.

[CJChew]

Hi,

For the missing tab issue, please try the following steps to resolve this problem:

1. Exit SetPoint by right clicking on the SetPoint icon in the taskbar and selecting "Exit".

2. Click on the Start button and in the run box, type "%windir%".

3. Open the "system32" folder

4. Open the "drivers" folder

5. Rename the file "wdf01000.sys" to "wdf01000.bak"

6. Reinstall SetPoint

7. Important! Please check and verify the wdf01000.sys is present.  If not, immediately rename wdf01000.bak back to wdf01000.sys.  If rebooting without this file, it may prevent some of your hardware including mice and keyboards from working properly.

8. Reboot the computer.

9. After system is booted up, run SetPoint and check to see if the tabs appear properly.

Note: You might need to enable hidden/system file viewing for the wdf file to appear.

[relate2]

Thanks very much CJChew for your help, unfortunately it did not work, the tabs are still missing. If this was done to replace "wdf01000.sys" I checked the two files "wdf01000.sys" & "wdf01000.bac" and they are exactly the same size of 481KB and date 2/11/06 7.22AM

I also noticed that the date of the "new" SetPoint 4.0L file is 9/11/2007. I take it by this that my chances of getting a new driver to make the tabs work is pretty slim. I love the mouse very much but if I cannot change any of the default settings or be able to use the gestures, it is a very expensive mouse and I think I will have to return it.


If you have any other suggestions I am more than willing to give them a try,.

Thanks

Robert

[CJChew]

Hi,

There is a more comprehensive troubleshooting sequence that you could try:

1.) Put machine in CLEAN BOOT via instructions in the link provided below:

Answer Title: Tutorial: Booting Clean in Windows 98, ME, XP and Vista

Answer Link: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=6674...

2.) Delete all Logitech folders from Program files and common files (Logitech/Logishrd)
3.) Empty %temp% from run line ... as many files as possible.
4.) Rename the WDF01000.sys file in System32/Drivers folder to OLDWDF01000.sys
5.) The rest has to be done in regedit. Please backup registry and continue at your own risk.

6.) Run Regedit in run line.
7.) Delete the following Logitech folders from the registry in the following locations

  HKey_Currentuser/software/Logitech
  HKey_Local Machine/Software/Logitech
  Hkey_Users/s-1-5-18/software/Logitech

8.) Select My computer in the top of the left regedit window so it turns grey.
9.) Select edit then find, type in Logitech and hit enter. At this point the reg find tool will find the first string.

10.) Hit delete, then enter, then F3 and continue to do this until it is done finding entries for Logitech. Repeat step 9 using Setpoint as keyword in find. Delete, enter, then f3 untill it finishes searching the registry for entries.

11.) Install and run Microsoft installer cleanup utility from:

  http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml
 Remove the entry: KhalInstallWrapper or Khal_Wrapper from the list

   ---- REBOOT ---

12.) Install receiver for mouse. Let windows install it automatically on HID drivers.

13.) Install SetPoint

14.) Do not install the Yahoo toolbar, desktop messenger or any extras in SetPoint.

15.) Check for your tabs,  take out of clean boot and check tabs again.

[relate2]

Thanks again CJChew for your help, although my problem is still the same, no tabs.

A couple of things that came up with the process though was....

1. "HKey_Local Machine/Software/Logitech" could not be deleted error message was "Cannot delete error while deleting."

I will say though at the end of deleting all of the Logitech entries F3 brought up no more to be found, so maybe that entry did get deleted in the end.

2. Hkey_Users/s-1-5-18/software/Logitech was missing, there was no entry for this in the registry.

Well that was a scary and worrying procedure, lucky I have had some experience with the registry but I would not like to do too much of that again.

I have a couple of more days with the mouse before I make my final decision to take it back for a refund or not, so if you have any other thoughts please post and I will try them also.

Thanks Robert

[CJChew]

Hi,

Only ohter suggestions I can think off is to try a clean install of SetPoint (please make sure that all AntiVirus/Security programs are disabled before installing SetPoint). The other thing is to make sure that the receiver is plugged directly into the USB port and not thorugh a pass through device (such as a KVM switch, USB extension cord, etc.), these sort of devices can cause the device to not be detected properly.

Additionally, you could also try contacting Customer Support for further assistance with this problem.

[relate2]

Thanks CJChew,

When I first rang Customer Support before I came here they ran me through a clean install and I have tried my receiver plugged directly into usb ports on the back of the computer, and the front of the computer. I have not had it connected into any extension or usb hub. I even tried it in different usb ports on the back of the computer with the same negative result.

I guess that runs us out of possibilities, which is a shame it is a nice mouse.

Thanks again CJChew, we nearly got it to work.

EDIT ====> You mentioned that using a different usb port can stop the mouse being detected properly. Since the first installation of the mouse it has worked for everything except for the tab options. What I mean is the volume adjustment of holding the volume button and moving the mouse sideways works, the back button works, the play buttons works. The only things not working are the tabs.

If all of these things work then the usb receiver is being correctly detected and it seems to me that it is the software program operating the tabs is the problem not my computer.

I hope as a last resort the software engineers can find the problem with the software as I truly do not think it is the configuration of my computer.

Robert

Message Edited by relate2 on 07-14-2008 02:16 AM

Message Edited by relate2 on 07-14-2008 05:46 AM

[AZCOWBOY]

Having the same problem with my V450 mouse. I have tryed many solutions suggested by Logitech but no results. Out of ideas. Pointer works but no options. Clicking on Tool Tab does nothing.