Mice - Software

[Rathos]

I got my G7 Mouse and when I first opened it, it only came with 1 battery. This didn't bother me too much as I only use the mouse at work and when I go home at the end of the day, I take the battery out and get it charging.

Everything was working fine for the first week until I came back to work after the weekend. Now, at complete random, the mouse will stop responding for 2-15 seconds as often as twice per minute or as long as half an hour. I have tried it on multiple surfaces and this is not it, because if it freezes while I'm clicking, it will keep acting as if the mouse button is held down. It appears the mouse is losing its connection with the receiver, even though it freezes when its less than 10cm away.

I have turned off all wireless devices in the area to see if that causes the problem, but the problem still persists. At first I just used generic drivers that windows chose, but I have tried upgrading to the latest drivers and installing set point without success. At this point, I am stuck and do not know what to do next.

It is a brand new computer running Windows XP. Any help solving this problem would be greatly appreciated.

[Mona]

Can you test the mouse on a different computer without the SetPoint software installed? Let me know if the mouse displays the same behavior.

[wolfmandim]

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Mona wrote:

Can you test the mouse on a different computer without the SetPoint software installed? Let me know if the mouse displays the same behavior.

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My good friend Mona. Why are we going round in circles? There have been a great number of complaints with exactly the same problem. This is (probably?) an inherited discrepancy within the mouse itself. I understand it is a rather new technology, but we cannot solve it with half measures. After all the load of complaints Logitech should have been able to duplicate the problem and do(?) something about it. Please bear in mind that noone purchases a mouse just for its good look. On the other hand we have tried a number of alternatives, based on the technical experts recommendations and provided the required feedbacks.
For all its worth, I feel that it would be a lot more appreciated by the community if Logitech acknowledges that the mouse design may be at fault!

PS. I have a beautiful, unusable G7 sitting on a shelf!!

[Mona]

Hi wolfmandim,

I understand that it is frustrating to have an unusable mouse, but you will also have to understand that there are many other users out there who have a perfectly working G7. If your mouse continues to exhibit this behavior, there is a very high posibility that your mouse is defective and needs to be replaced. However, there is also a remote possibility that your mouse is behaving like this due to environmental interference. I know that some of the steps that I provided may seem redundant but these are standard troubleshooting steps that will determine if your mouse is defective.

[Rathos]

I still had my laptop wireless on (which is about 2m away) even though my modems AP was turned off and the problem seems to have gone. However, I want to be able to use wireless networking whilst using my G7 Mouse. Surely, there must be a way around this. Using a different channel or otherwise? I don't understand why a 802.11g wireless signal should cause the wireless mouse to completely stop.

[Rathos]

Never mind, it just started happening again although it is occurring less frequently. Yes, I have tried it on another computer too with the same results (I'm posting from another computer now).

[Mona]

Is the receiver plugged in the front USB port?

[Rathos]

No, the USB reciever is plugged into the charging station which is in turn, connected to the rear USB port.

[Mona]

Can you try plugging it in directly to the front USB port?

[Rathos]

It's in there now. Was ok for the first couple mins, now its freezing for ~3 seconds every 10 seconds