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Logi Nu
Asmarane8
Posts: 3
Registered: ‎09-16-2008

MICE KEYBOARD COMBO - Y-RK56A

hi,
just purchased  wireless keyboard/mice combo model number:  y-rk56a
 
problem is, im not able to use them both at the same time.... meaning, mouse connects fine, so does the keybaord, but when once is connected, the other disconnects ( or at least becomes unusable )..
 
mice and keyboard were both tested, both works fine on their own...
any tought on this??
 
thank you
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: MICE KEYBOARD COMBO - Y-RK56A

Hi:smileyhappy:,
 
Please provide the P/N of the mouse, keyboard and receiver. Need to know which device you're having trouble with.
Logi Nu
Asmarane8
Posts: 3
Registered: ‎09-16-2008

Re: MICE KEYBOARD COMBO - Y-RK56A

mouse:
cordless optimal mouse
cmi id: 2004dp1423
fcc id: jnz201760
93lp0005
m/n: m-rr95
p/n: 831100-0000
 
keyboard
internet cordless keyboard
model y-rk56a
p/n: 867425-0403 or 867435-0403
 
 
receiver
p/n:  830990-0000
 
hope this help
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: MICE KEYBOARD COMBO - Y-RK56A

Hi:smileyhappy:,
 
This could be a problem with the recewiver. Please e-mail Customer Support  for further assistance with this problem.
Logi Legend
rlowens
Posts: 6,594
Registered: ‎05-22-2006

Re: MICE KEYBOARD COMBO - Y-RK56A

When you try to connect the devices, do you use this sequence:
Press and release Connect on the receiver
Press and release Connect on the bottom of the keyboard
Press and release Connect on the bottom of the mouse

-Richard L. Owens, author of the uberOptions mod for SetPoint. Unlock the options of your SetPoint-controlled device! mirror