04-13-2007 10:10 AM - edited 04-13-2007 10:10 AM
Has anyone encountered this issue before? I am going to try uninstalling all of the Logitech software I have installed right now which consists of the SetPoint software and my G15 keyboard software in hopes that maybe it will remedy the issue.
Message Edited by organon on 04-13-200701:11 PM
04-13-2007 11:46 AM
Just prior to receiving my mouse my secondary storage drive (D:\) starting acting up so I removed it from my system for diagnostics. Regardless, it contained the location of My Documents (D:\Documents) and apparently some installers/uninstallers depended upon that location. For instance, I couldn't uninstall my G15 keyboard software because it was looking for that location which presently did not exist. Apparently the SetPoint installation process had pieces that were looking for that too but did not find it and thus skipped those installations.
I remedied this issue by plugging in my USB flash drive and renaming it to D: and creating a folder there named "Documents." Afterwards, everything installed flawlessly and I noticed additional things being installed this time with SetPoint. Ba-da-bing, works great now. Sorry for the additional thread but hey, hopefully this helps someone out in the long-run.
04-15-2007 07:32 AM
04-17-2007 04:10 PM
I am having the exact same problem with the 32-bit version of Vista Business. I've installed the software from the CD that came with the mouse, and the Vista 32-bit software directly from the downloads site. Several others appear to have this same problem, yet none of them have been addressed.
This is quite frustrating for someone who specifically chooses to buy Logitech equipment, only to find out the support is horrendous. No documentation, no responses, nothing.
04-23-2007 08:23 AM - edited 04-23-2007 08:23 AM
Get it together Logitech. Post something, a link, a question. You're completely ignoring all of the issues concerning the MX Revolution and Vista.
You're about to lose more customers than I think you can swallow.
Message Edited by Samad on 04-23-200711:44 AM
(We understand your frustration but please watch the language and don't try to evade the filter. Thanks)
Message Edited by Pegasus on 04-23-200712:41 PM
I actually wasn't evading a filter, I entered the ***'s myself out of kindness.
So, you're telling me you have time to look and edit my post, yet you don't have time to give a simple response?
Logitech's support is a complete joke and waste of time. I will simply return my mouse, and take my business elsewhere.
Message Edited by Samad on 04-23-200705:02 PM
04-24-2007 03:52 AM
04-24-2007 05:24 AM
04-24-2007 10:02 PM