Mice - Software

[rxmxsh]

Tried that. Still didn't work.

[rxmxsh]

Have you guys given up on me?

[CJChew]

Hi,

Not sure what else top try Please contact Customer Support for further assistance with this problem.

[rxmxsh]

ah! The kiss of death. Oh well. I've done that route and on a call that lasted well over 2 hours nothing was fixed. This was my last hope.  The VX is going back, and I guess I'm going to Best Buy and start looking at Microsoft mice. **bleep**. That mouse rocked.

[warhippy]

I can tell you how to make your mice work, but you do need to hook up a corded mouse to implement it, since Logitech doesn't seem to know how to configure their own products, or maybe they just assign their dummies to work these forums. I sympathize with your problem of 2 mice, no work, as I had an MX 5000 keyboard w/MX 1000 mouse, another MX 1000 mouse, a G7 Gaming mouse, an older Logitech cordless optical mouse, and one day, the pointer just stopped moving, and nothing would get it going again. After cussing out Logitech in my mind, for getting in bed with Microsoft and letting their standards slip down to Microsofts low standards, I went to the store and bought an LX 3 corded optical mouse, and an MX 620 cordless Lasar mouse, the corded mouse was an afterthought, and I'm glad I had it. The MX 620 installed wrong, proving it wasn't my other hardware, so I plugged in my new corded mouse, and I took these steps:

______________________________

1) Goto Add/Remove Hardware in your Control Panel, remove ANY mouse drivers (IE: Setpoint) don't restart windows when asked.

2) Goto windows explorer to the folder, C:\WINDOWS\system32\drivers, find the file, "wdf01000.sys" without the quotes, of course.

3) Rename it to "wdf01000.sys.crp", it's gonna be a crap file, like most of windows files.

4) Now restart your computer.

5) Follow the install directions for your mouse, and VIOLA!, Your mouse should work.

   I didn't come to this fix on my own, it's the common CODE 37 error fix, that microsoft, in their infinite ignorance, chooses not to fix, probably because people wind up paying their outrageous phone support charges to get the answer, and microsoft just LOVES how their OS continue to generate money, long after the purchase is over.