07-22-2009 10:30 PM - edited 07-22-2009 10:31 PM
08-30-2009 09:53 AM - edited 08-30-2009 09:55 AM
I wish I could say that LCC was really good, but the simple fact it isn't. Now, that said, I would LOVE to try LCC 3, but Logitech cannot even post an installer that uncompresses. I have tried many times to get the installer for version 3, but it would not in unzip. Does anyone ever check this stuff when it gets posted? It is seriously unprofessional. If you are going to post public drivers, make sure what you post WORKS!
The problem is very much the way Logitech sees its Mac customers in general. Just enough effort to show it does something, but not enough effort to win the hearts and minds of customers. It definitely has the best hardware, but if the software is buggier than an ant hill, what is the point? I had a Fortune 500 client that I had almost ready to replace keyboard mouse combos about 4 years ago and all of the users were eager to switch (at the time, Apple had the worst keyboards/mice in the world). The order would have been for hundreds of units. I, along with several others were battle testing things and quite frankly, the software was to say the least, temperamental. Sometimes it worked, sometimes it didn't. Logitech did not care. I told them that the testing would be the determining factor of a rather large order and all they could do is tell me to detail my problem in an email to them. We did so, but do you think they would have the professional courtesy to even reply -- no. Followed up and they still didn't care.
I tried to get them to use third-party software, but big corporate environments are naturally very hesitant to use software that did not come with the device, no matter how good it is.
In the end, I looked bad for trying to come up with a solution that should have been workable. The users hated me, because they got stuck using their existing keyboards, management was mad that we wasted so much time testing, and no one won.
I do use Logitech gear personally, and it works sorta okay, but I absolutely won't recommend it (their software). I cannot in good conscience recommend anything from a company that cares so little about its own customers. Is their hardware worth it, definitely. The Revolution is a great mouse by any standard. If you really want to use their gear, look at alternative drivers. But, make sure you call them on their lack of support. Unless they keep hearing it from us, they will never fix the problem. Sorry to be such a drag, but I thought you should know.
08-30-2009 01:03 PM - edited 08-30-2009 01:04 PM
09-01-2009 07:09 PM
You're not the outlier. You had to hack the LCC to work with the MX Revolution. I think that's why we are complaining that the software stinks.
I have hacked plenty of stuff in my day. But that's not normal/satisfactory/expected behavior from a mouse driver in the year 2009.
09-01-2009 07:24 PM
The reality is that large companies do not believe they have any responsibility anymore. Logitech has had over a year to develop and test drivers for Snow Leopard. Small companies generally do not let this happen, because they would be out of business, but large companies can just ignore it until they have no choice to either follow-through or abandon their products/service. At the very least, all it would take is a nice and courteous message to all Snow Leopard users telling them the status and eta, but instead -- nothing.