Mice With Mac

[#1]

Quote :

We are looking to improve our customer's experience with our products...   - Message Edited by woody on 06-17-2008 02:20 PM 

Yeah?

Seeing all these complaints with no reply THIS FORUM SEEMS ABANDONED

Maybe we should attract attention to a moderator to pass on our messages ?

[#2]

I found SteelMouse works very well too.

I also wonder if anyone is reading this forum, or really cares.  I find it odd that whenever I see a review of Logitech mice in a Mac-related publication, they never, ever mention the software problems.  I wonder if anyone has ever reported these problems to macfixit.com?

Just a thought...

[#3]

I find that LCC 2.60 stops working after it's been running for quite a while. Looking in top, it has allocated quite a lot of ports (~30000) which seems excessive. I would guess that it is leaking ports and eventually is unable to create new ones.

Edit: I have a revolution mx and an older wireless keyboard. The mx uses a mini connector and the keyboard a big one. 

Message Edited by Pelle on 02-23-2009 12:53 PM

[#4]

Just sent a message to Woody.  Let's see if Logitech bothers to respond:

SUBJECT:  LCC 2.60 feedbacks; Please post any feedback you have on LCC 2.60

OVERVIEW:  Many persistent and unresolved performance issues with LCC 2.60 and OSX

LINKS:  Pages 8-9 sum up the problems quite well:

  http://forums.logitech.com/logitech/board/message?board.id=macmice&thread.id=1235&view=by_date_ascending&page=8

  http://forums.logitech.com/logitech/board/message?board.id=macmice&thread.id=1235&view=by_date_ascending&page=9

Thanks in advance.

[#5]

We thank you for all your input.  Although we are not able to address all issues or implement all suggestions at this time, we have received and value your feedback.
 

Here are some improvements we have done so far:

1. When upgrading to the up-coming LCC 2.7.0, the current buttons or keys configuration will not be lost.

2. "No Logitech device found" message:

- There is a ongoing conflict with SteerMouse, current workaround is to uninstall the SteerMouse software. We are currently working with SteerMouse to resolve this issue.

3. "kernel panic" is less frequent, I know it is not comforting response, but we are on it.  Please click on the link below for more information.

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=7200

4. We have re-structured the Logitech Discussion Boards and implemented new features that should help our users to find solutions easier.

5. We will be working on adding more Mac specific FAQs for our knowledgebase.

I understand this does not address the immediate issues you have experienced with our products; I would suggest contacting us to allow our technicians to assist in finding a workable option for you. 

[#6]

Woody,

Thanks for responding, I for one appreciate it.

As apparent from the activity of this message thread (and many, many other blogs online), LCC 2.6 is a disastrous piece of software.  Just Google "logitech lcc terrible", it's pretty amazing.  Is there any possibility of Logitech purchasing SteerMouse or some other software in its entirety and junking the ridiculously unsatisfactory LCC?  It seems a quite unfair that Logitech owners would need to pay an additional $20 for 3rd-party software just to make the device they already purchased work reliably.  I for one feel as though I've been sold a materially defective product and its clear that I'm not alone in this assertion.  Logitech advertises their mice with "Precision Laser Engine: Experience smoother cursor control on virtually any surfaces", but such claims are categorically false and misleading, since in practice Logitech mice are choppy and uncontrollable (and reproducibly so).

Look, I think most people at this forum are reasonable and reasonably frustrated.  As long as you guys issue a fix in a timely manner, I think everyone will be happy (which I trust is Logitech's shared goal).

Woody, has a release date been set that addresses the choppiness/tracking problems with LCC 2.6 so we can all stop our bitching?

[#7]

Generally speaking, we release LCC 3 - 4 times a year and I really can not predict when but scrolling/tracking are major functions for mice and it will get attention from our developers.

[#8]

thanks for talking to us, woody, and putting us in the picture.

It really works to build confidence in a supplier when faults are acknowledged and promises made to rectify them.

peter 

[#9]

I'd just like to say that featurewise I now like LCC better than any other mouse control software I've tried (and I've tried all I could find). If you just get rid of the bugs...

[#10]

I have a 1.8Ghz, 4 meg RAM MacBook, OS X.5.6, and browsers Safari 3.2.1 and Firefox 3.0.7.  (Does anyone use IE anymore?)  I received a Software Update alert from my Mac application on March 11, 2009, and not in May 2006 when 2.6 was released, according to the date when you requested feedback.  Each mouse had worked very well with 2.4; I just plugged in the USB receivers and each worked the same, problem-free way. I have been using Apple and Mac desktops and laptops since they produced their first Macintosh in 1983, I believe. With the laptop I wanted a larger, more ergonomic keyboard. Great products, never a problem when I transferred the software to the four Mac computers.  (I have the iTouch 2.15 disk with LCC 1.0.4.) I never understood why all Logitech mice had two independent buttons and a wheel.  Apple's corded mouse was far less complex with only one click to do anything additional to its pointing and scrolling.  I assume the Logitech design targeted Microsoft users and as an afterthought made them Macintosh compatible.

Not knowing about 2.6 deficiencies and the absence of any acknowledgement from you or a member of the product team for almost 3 years and 80+ feedback messages, I uninstalled 2.4.7, emptied the trash, installed 2.6 from the downloaded package.  Problems immediately occurring:

    1.  The functions for "click" on both buttons reversed location and the LCC Control Center could not change it back to any Default configuration.  That apparently is not an option to the user.  So I repeated steps 1-8 after uninstalling 2.6 and downloading a new package, installing it and LCC still could not locate the mouse devise or provide default options for my mice buttons and wheel. 

    2.  I went to the Logitech.com to see if there were any features for the 2 cordless mice I have: a PN 810-00067 / PID LZ803B4 and a PN 831878-0000 / PID  LZ816AK.  Neither mouse was listed as a product, so I am assuming I have predecessors of the V220 and V450.

Nothing in the Release Notes alluded to the fact that version 2.6 does not work for many Mac X users.  I did follow the separate installation instructions for Safari, but I could not configure to work with all applications or with Firefox. Prior LCC versions were plug and play with none of the task of configuring every application one at a time.

The IT manufacturers, or at least Logitech, seem not believe in product recalls as in other industries.  ITs issue patches for software fixes pending the release of a new software product that resolves known problems or replace batteries that are dangerous to use.  The hardware Logitech sells includes the correct software for the customer either at POS or online.  With 2.6, it's as if a car manufacturer left out of its design half of the engine's computer functions or eliminated the fuel filters-and did not respond to complaints for 3 years.  Never happens, except in IT. 

For most products, except in IT, that are lemons or the service does not repair the problem,  we consumers often file complaints with the Better Business Bureau.  I've not heard of anyone filing formal BBB complaints against any IT product, hardware or software.  Nor have I seen IT manufacturers acknowledge a poor product and offer to replace it or to reimburse the consumer on their own initiative.  Seems time to begin.