05-09-2011 05:35 PM
My first one stopped working about a week back. This one (Logitech M305) stopped today after just about a week!
Any idea what set of troubleshooting steps I should take?
05-10-2011 10:02 AM
I'm sorry to hear you are having problems with your M305. Please try plugging the receiver into a different USB port on your computer (not in a USB hub or extension). If your mouse cursor is still not moving, please try doing a "caps drain", which can be done by the following steps:
- remove the battery from your mouse
- alternate right and left clicking for roughly 30 seconds
- unplug your receiver and place into a different USB port
- put in a fresh battery (AA) and turn your mouse OFF and then back ON.
If the issue persists, please try plugging your mouse into a different PC to see if the issue follows.
I hope this helps!