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Logi Nu
LUFC12345
Posts: 1
Registered: ‎08-16-2012

Anywhere MX Mouse - Selection inputs erratic & frustrating

I have a problem with the mouse when i am working in Word (and other software) when i try to highlight text for deleting or copying. As I hold the button down and move from the start to the finish point the mouse seems to drop the connection and then restart at another point or it will drag the text. The left button when clicking to select something will randomely double click rather than just highlight with one click.

This is becoming very, very frustrating. I am trying to edit documents and it is taking forever. I have read through some similar issues but I am trying to find an answer that is not simply taking the batteries our and clicking the left & right buttons! This seems to be the standard cop out answer from a Logitech expert.

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: Anywhere MX Mouse - Selection inputs erratic & frustrating

Hi LUFC12345,

 

This kind of issue might be caused by interference, I would try to relocate the receiver as close to the mouse as possible and to move devices such as a wireless router, cordless phones and cell phones away from your computer. I would also try to reload the mouse drivers and install the latest version of SetPoint software for your Anywhere Mouse MX

 

To reload the drivers you can try this: Open the Device Manager, expand the Mice and Other Pointing Devices section, right click on the Logitech mouse, select uninstall and unplug the receiver. After that restart the computer and once it boots up connect the receiver to a different USB port.

 

If that doesn't help please contact phone support for further trouble shooting and to check the warranty information. If you are in U.S. or Canada you can call 646-454-3200, if not please choose your country from this list 

Paulina
Support Specialist

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Logi Nu
JohnHan
Posts: 5
Registered: ‎10-31-2012

Re: Anywhere MX Mouse - Selection inputs erratic & frustrating

I think this is a momentary lag issue.  You can also see it when the mouse drops items that you are dragging and you can see it if you slowly move the mouse across the screen and it hesitates momentarily.  I exchanged mine for a new one and the new one works perfectly

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: Anywhere MX Mouse - Selection inputs erratic & frustrating

Hello JohnHan, 

 

I see that you had some lag and dragging issues with your Anywhere Mouse MX, and that you got a replacement that works fine.

 

This type of issue could be either related to interference or to a hardware failure, that's why it's important to go through some troubleshooting to identify the nature of the issue. In this case most likely it was hardware related.

 

 

I'm glad that everything worked out for you, keep on enjoying your Anywhere Mouse MX.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.