Mice and Pointing Devices

[Wilson90]

Hi all

I have used my Anywhere MX mouse without any problems for the past 1 and a half year. But when i needed it today the left mouse button simply wouldn't respond.

I do not have any problem with any of the other buttons, it is only the left mouse button that wont work.

I hope that one of you can help me with this
Jonas{Personal content removed for your safety}

[marlonar]

Hi Wilson90,

Please try the following steps to further isolate the issue:

• Remove the batteries from the mouse  and press the left and right button repeatedly  for approximately two    minutes. This will clear out the capacitors.
• Insert a fresh battery on the mouse.
• Plug the receiver to another port.
• Turn on the mouse and test again.
• If its still not working, use it on another computer to confirm if its a hardware problem.

 If you are still unable to resolve your issue, click on Start > Control Panel > Mouse. Adjust the double-click speed.
If the mouse still doesn't work properly, put a check mark on Switch Primary and Secondary Buttons.
If the left click responds properly using the right mouse button, then the issue is isolated as a hardware malfunction.
The left button of the mouse is already defective.

Please let me know the result as it will determine the next course of action I need to take.
Your mouse is under warranty for 3 years, if hardware problem is confirmed. we will send you a replacement, for free.
I hope to hear from you.
Please note:
If we do not hear back from you within one (1) week, we will assume that we were able to successfully resolve your support request and will set it to "solved". In this case, a survey will be sent to you to gather your feedback regarding the kind of support you've received from us.
Your support Incident Number is: $incidents.ref_no. This will help us track all of your previous interactions with us.
You may refer to it in case you need to contact Logitech again in the future.
If you would like to follow up, please reply using this link:$response_link

marlonar

Support Specialist

      
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[Wilson90]

This problem is now fixed - Actually i just turned my computer on the next day and the mouse seemed to work fine.

Although it isn't quite perfect. It now seems to double click when i only click once? In the beginning of last weeked it seemed to happen more often than it does now, so i just hope that it will fix itself, but this i think is rather unlikely.

Is this a common problem (going from not working at all and then suddenly beginning to double click)?
Do you know any way to fix the double clicking?

[klerbman]

I am an admin at my company.  I use the dark mouse with my Macbook Pro because I love the programable buttons, the long battery life, and the ability to use it on almost any surface.  I just replaced this same mouse for another employee (using the same Mac platform) becuase of this issue with the left click button - it failed or was very sketchy at best.  Now my mouse is doing the same thing, only I can click but cannot drag.  Through some troubleshooting and experimentation I find that it is behaving like a doulbe click (a windows mouse config dialog proved this).  I also found that I can sometimes get the drag feature to work if I only press very lightly.  Coversly, when I press the entire way (normal pressure on all other mice) the second click event happens and the drag control is lost.  

I love the mouse but am begining to wonder if it is worth the price.  I have had mine for a little over a year.

The trouble shooting tips given above did not eliminate the problem.

Regards,

klerbman

[thebenjij]

Mine is a hardware problem I have done all the troubleshooting I can now I am working with the right button and it is very hard to get use to.

How do I get this fixed I have only had this mouse for just over 6 months

[daleLogi]

Hello thebenjij,

If you have already finished troubleshooting and verified that it's a hardware defect, I suggest you contact the Logitech Support Team of your region for a warranty claim. The Logitech Anywhere Mouse MX has a three year limited hardware warranty.

daleLogi

Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

 

    
Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.