Mice and Pointing Devices

[jthia]

I lodged a question to support about 2 weeks ago, but I guess no ones ever going to respond...

The cursor moves around by itself in all directions, in a very random manner. This stops immediately when the mouse is lifted from the surface, or turned off.

It seems to be the mouse that is sending the random input to the computer, because on the Unifying Software screen, the random movements of the cursor are coordinated with the unifying icon flashing next to the paired device, which seems to indicate the mouse is in use.

I have tried out many online solutions, like changing the batteries, air spraying the laser, updating setpoint, re-installing the drivers, updating the firmware, updating windows, trying a different computer, trying to remove possible interference from other devices, disabling conflicting drivers etc.

I'm quite sure this product is broken, and it's still under warranty. What's the best way to get it fixed?

Thanks in advance!

[Meltech]

Hello jthia,

I have one other suggestion for you. I know you change the batteries, however try taking out the batteries clicking the mouse buttons for approximately 30 seconds. Then putting them back in. If the problem persists, I would suggest phone support in your local region.

Kind Regards,

[BenL]

I've been having the same problem with my new mouse. It randomly moves by itself. I even tried on my new installed Windows 7 and it still had the same problem. I believe something is wrong with this product.

Thanks

Ben

[JoaoPedro]

Yesterday I have spend 70 eur on the Anywhere MX Wireless mouse.

I had returned it and Iv bought an 7 Euro Microsoft mouse I will get a better one when I found one .. now this one is enought.

The Anywhere MX is the most beautiful pcmouse Iv ever seen .. but without middle mouse click it simply doesnt work!

Logitech should design the same mouse but with the conventional middle mouse click.

Forget the left/right wheel clicks .. nobody use that. there are other factors you should consider like the click sounds and softness.

And the freewheel switch... what the hell is that for?

omg!

[Edwinyuen]

having same problem with Anywhere MX mouse, it moves by itself when i just putting on any solid surface. How come this will happen? Is that the mouse already spoiled? i just used about 3 months + .

Beside thats,is that the 3 yrs hardware warranty can be cover this issue?

[projekt928]

My MX scrolled by itself. I pressed the small button behind the roller wheel and it solved the issue.

[CRZY_CHEF]

LOGITECH FIX THE PROBLEM ALREADY!!!

There's so many people with the same darn problem. Even your new Dark-field optical mouses have the same problem!

Issue a software update or something! We didn't pay good money for you guys to stuff around, we paid good money for the awesome gear you produced. We expected the good things that you guys have brought out over the years & now I'm suspecting you guys are kinda slacking off!

Now go & fix this annoying problem! Playing games while your cursor is flying around everywhere is pointless & stupid. 

Spoiler

[MrNo72]

yes, I have the same problem for a long time and still I could not find a solution. The cursor moves by itself in below direction. MX works only work on some surfaces like on my laptop surface or on glass. 

I also have tried all possible solutions, like changing the batteries, air spraying the laser, re-installing the drivers, updating the firmware, trying a different computer, trying to remove possible interference from other devices etc etc..

I wonder why Logitech does not reply or find this COMMON fault of their mouse!?

[MrNo72]

I also have tried all possible solutions, like changing the batteries, air spraying the laser, re-installing the drivers, updating the firmware, trying a different computer, trying to remove possible interference from other devices etc etc..

I wonder why Logitech does not reply or find this COMMON fault of their mouse!?

[Atinav]

I tried to fix it every which way with no luck over several days! 

Finally I figured out that my problem arose from the fact that even as I used the Logitech wireless mouse, I also kept my normal mouse connected via another USB port (as a back up).  This second mouse was sitting on the connecting cord and the slightest vibration on my desk - including typing, made the cursor twitch - and not function smoothly as it had in the past! 

After placing the backup mouse firmly on the table and out of the way, the Logitech Mouse stopped acting up! It took me a while to figure it out. But if you have two "mice" - be sure the non-logitech mouse, or cursor pad if using a laptop is not the source of your problem.