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Elwood42
Posts: 12
Registered: ‎06-06-2009
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Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

I recently bought this mouse, and have tried it on all kinds of surfaces and with or without software, as well as on different pcs. It seems anytime I move my mouse to the left or right, it moves on it's own accord. Like any time I push it left the mouse pointer always goes left and up. When I move it right, the pointer goes right and down.

 

When I don't touch the mouse it is otherwise perfectly stationary. Is this a manufacturing defect and will it need returning, or what can cause this? I don't want to go get it replaced for it to happen again. 

 

My Mouses reciever is plugged into the back of my keyboard, right next to the mouse. I am currently using my old MX610 in the same setup and position, which works fine, so I am lead to believe it is the mouse at fault? 

 

I did ponder if it was due to the laser sensor being placed differently on the mx620, but I can't see how that would be responsible. Please advise. 

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

Hi:smileyhappy:,

 

The testing you have done does indicate that it is likely a hardware issue. Please contact Customer Support to process a warranty replacement.

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Elwood42
Posts: 12
Registered: ‎06-06-2009

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

[ Edited ]

Thanks for the tips, but the new mouse just arrived today and is doing the exact same thing, and I know it is not the same mouse that I sent back as faulty. What could be causing this diagonal movement from the mouse? Is it in compatible with my mouse mat or what?

 

Again it seems highly odd as my old logitech mouse worked flawlessly in regards to movement on the mousemat. 

 Any given help will be much appreciated, as I now have one mouse that moves diagonally and can not be used, and an old mouse with clicking buttons that do not work at all as planned. 

 

I have tried different batteries in the new mouse, but they made no difference. 

 

Different surfaces are just as unhelpful, as are trying to move the mouse in a way different to my normal aspect. I don't want to have to send this back again and buy a new one, but clearly it can't be a fault for it to happen twice. 

Why has it happened to my computer only,  as no one else seems to report a fault of this caliber.

 

I am running 64 bit windows vista if that is any help. 

Message Edited by Elwood42 on 06-09-2009 01:51 AM
Message Edited by Elwood42 on 06-09-2009 04:05 AM
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

Hi:smileyhappy:,

 

Do you have any other mouse-related software installed on the systems you tried it on? It is possible that this is caused by software conflict. Additionally, you mentioned that the old mouse did the same thing on different computers, does this also happen to the new one?

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Elwood42
Posts: 12
Registered: ‎06-06-2009

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

I tried it without any software on a laptopn and it seemed to work fine. I do/did have the software for my mx610 on this computer, but I was/am certain I uninstalled it all. Is there any way to confirm this?
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Elwood42
Posts: 12
Registered: ‎06-06-2009

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

 No one got any solutions? I'd hate to have lost my chances at using an excellent mouse!
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Elwood42
Posts: 12
Registered: ‎06-06-2009

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

still wont work with all software removed. so thats it? no help? Just got to send it back again? oh joy oh joy oh joy. Waste of time and money.
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Elwood42
Posts: 12
Registered: ‎06-06-2009

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

fieI'd be satisfied to just get a response saying you don't know. That way I can at least return it to amazon within the 30 day period and get my money back. Anyone?
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RaptorZX3
Posts: 40
Registered: ‎08-20-2007

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

i'm in the same boat as you, i once asked a question warranty-related and no one answered me...
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Elwood42
Posts: 12
Registered: ‎06-06-2009

Re: Bought a Logitech MX620 wireless laser mouse, erratic mouse movement

thanks for trying logitech, but a shame you gave up yet didn't admit it. Guess I've got to return it again. Usless product.