04-29-2011 08:27 AM
I have 4 computers next to one another in a office and they all have use the V220. I believe they are conflicting with one another as moving the cursor is choppy when another mouse is in use. I was not able to find the location to change the channel / frequency the mouse uses in the Set Point software. Is there an option to change the frequency?
05-02-2011 04:00 PM
Please check your private messages.
05-10-2011 11:15 AM - edited 05-10-2011 11:16 AM
So whats the big secret? I'm having the same issue in a cube farm, and them giving up their mice or moving isn't an option to me.
How can I get them off the same channel?
05-10-2011 12:27 PM
Thank you for using our Logitech Community Forum.
There is no "Secret". However, the sharing of confidential information such as address, phone#, etc is just that confidential; I'm sure you do not want that type of confidential information on open forum.
Unfortunately, with the V220 you cannot get the "frequency" changed. The V220 is a Mouse that, if more than one is within a certain radius of another, could cause interference.
If you live in the United States or Canada, and if you could provide proof that you purchased the product and provide the product back to us, we would send out 4 new M310 mice that would not interfere. However, if you live elsewhere please contact the Customer Service Centre within your region. There may be something they can do.
05-10-2011 01:01 PM
Thank you for the timely reply,
Upon closer inspection the model of ours is actually the T-RB22. Which if further discussion is required, would probably warrent a new thread.
Offhand, do you know of any way to reconfigure the channels for this?
As an old link regarding this, points to a help page that is dead: http://forums.logitech.com/t5/Mice-Hardware/Logite
That thread happens to be one of the top results in Google when searching for this issue.
05-10-2011 02:24 PM
Thank you again for using our Logitech Community Forum.
True, that this should be starting a new thread. However, with these type of mice and trackmen unfortunately the frequency cannot be changed. If this were a device that had a bluetooth receiver than it would be possible but not with this Cordless Optical Trackman. The model number that you gave indicated this device was a Cordless Optical Trackman.
Unfortunately the link that was submitted in your last post did lead to nowhere.
As always, feel free to contact your Customer Service Centre within your region. There may be something they can do.
Hope this helps!