Mice and Pointing Devices

[FlexScan]

Hello dear community

today I've plugged `again` my g500 mouse that I bought before more then 4 or + months .
First I download the setpoint , the newest on website , driver version : 5.33.14 (what it says on setpoint)
now , the computer recongnizes the mouse but the setpoint isn't .

screen shot : [IMG]http://i39.tinypic.com/1427dae.png[/IMG]

ty .

p.s : I've tried to connect my mouse to a several different plugins (Usb) and still same ... tried to restart aswell.

[jlohnes]

Hello FlexScan,

I noticed in the image provided that the driver is a  virtual HID minidriver. If you are using a virtual machine or using the mouse with a COM port adapter, Setpoint will not recognize it as a USB HID device as it only recognizes the native Windows HID drivers. Plug it directly into the USB ports, and test it in non-virtual Windows. This should solve your issue.

Regards,

[FlexScan]

I've tried to connect the mouse to each single usb port without an adapter and still same problem ( Notice , I've restarted each time after I conencted the mouse to a different spot of usb) ... so now ... what could be the problem ?