10-31-2007 10:53 AM - edited 10-31-2007 10:58 AM
11-01-2007 07:34 PM
11-05-2007 10:43 PM
Since it is not working on other system as well, I suggest that you contact customer support via phone for information on replacement and you may refer to the Contact tab on top of our webpage. You may also refer to article 53 on this link here.