04-24-2012 01:48 AM - edited 04-24-2012 01:50 AM
Recently (in the last few weeks), I've noticed that my G500 has started to release the left-click button when I hold it down more and more often, to the point where now, I can barly work. I've seen this posted a few times, but it doesn't seem to get resolved, and I REALLY need a solution because I do editing and I NEED to be able to click/drag scenes as well as drag to adjust effects and if I can't get this fixed by this weekend, I'm gonna need a new mouse.
Typically, I lean towards logitech for my periferals, but this mouse is less than a year old, and cost about $70 when I bought it. I'm not sure what the problem is, but I'm getting a bit put off Logitech now. I mean, I've had to replace my G35 headset about 4 times (and since they stopped carrying them in stores, I had to buy a spare). This is especially annoying because I've been buying Logitech products for coming up on about 17 years (My first joystick was a Logitech Wingman Extreme, which still works properly, unlike my less than a year old mouse).
Suggestions would be helpful.
And yes, I tried it on another computer and same issue (in fact, I first noticed it on my other computer around easter).
04-25-2012 09:01 AM
Since the issue followed the mouse this indicates a hardware problem. I suggest using canned compressed air in an attempt to clean the contacts. If this does not resolve the problem, please contact Logitech Customer Care for your region.
06-28-2012 10:55 PM
I am having the same issues and I am not quite understanding how to fix it, but I just wanted to know if using the compressed air fixed it or not? And if not, what have you done to fix it or have you fixed it? This issue is really bothering me as well and I'm just extremely interested in finding a solution.
08-01-2012 08:19 AM
Mine has just started doing the same and is only 10 months old. I see from a Google search there are many reports of this.
Funny thing is, this was a replacement for an MX518 that failed within warranty. Not good so far.
09-27-2012 11:05 PM
I seem to have a similar issue.
Left mouse button randomly, but consistently, "lets go" so I can't reliably drag stuff, be it icons, selection boxes, windows, sliders etc. Sometimes it double clicks, instead of single clicks, but that's more rare.
Has anyone been successful in fixing the problem? As far as I can tell, it's a hardware issue. I've checked it both, on a different USB port, and on a different machine, no difference.
A bit sad, that a $25 mouse worked without issues for many years, but a $60 gaming mouse, which one would think it's designed to be durable, lasted only for 6 months.
This was my first Logitech product. How unfortunate.
I'm about to contact support.
09-28-2012 06:21 PM
Having very similar issue's customer support said they would work with me on it. Problem is it was a gift they knew that from the get go and now won't return emails.I don't have a receipt because it was a gift but it has been registered as is well within the 3 year warranty. Gotta love when a company doesn't stand behind there product. I'm done buying Logitech.
09-30-2012 05:08 PM
Got the same issue after 9 month of use. My MX Revolution is still working after 5 years of intensive use WITH NO ISSUES. That's funny cause G500 is gaming mouse and suppose to be much more durable.
10-01-2012 02:13 PM
I am having the same issues on my second G500. Few weeks ago I started noticing that the left click button does not hold when pressed and intermittently releases when dragging.
First one was replaced by Logitech after failed local service repair (some buttons were not working).
I'm no gamer but I do a lot of graphic design work.
10-21-2012 11:56 AM
Exacly the same problem here. Too many case to be a random problem... I have the mouse about a year and the problem begun 1 mont ago. I am covered by the warranty, so I'll go and replace it tomorrow.
12-03-2012 09:39 PM
I am having the same problem. I notice it in First person shooter games most of the time. I hold down LMB for full auto fire and the gun fires for a sec than stops, which results in my death most often