Mice and Pointing Devices

[DarknessSavior]

I love Logitech products, and have for quite some time. However my wireless keyboard and mouse (models listed in the ttile) will not work together very well if they are in close proximity to one another.

Usually the mouse simply will barely be responsive at all, and the keyboard will function properly. However, sometimes the opposite problem is present.

At first, I thought perhaps the problem was that I was using both of their individual bluetooth USB adapters in my computer. So I used the unifying software, and hooked them up via one (the keyboard's receiver, I believe). The problem still persists.

Normally I would just go out and get a wired keyboard or mouse or something to eliminate this problem, but this PC is in my living room, and is too far from the tower to make a wired peripheral a workable option.

Is there anything I can do to perhaps change the wireless channel on one of the devices to prevent this, or is there some other solution? It's really irriating and often makes using the computer difficult if not impossible in some situations (gaming in particular).

Thanks in advance,

~DS

[Cintech]

Hello DarknessSavior,

There is no way to change the wireless channels,  but we may be able to sort out what is causing the issue. Am I correct in assuming that you have tested the mouse and keyboard separately to rule out one or the other? How far away are the devices from the receiver? Are there walls or metal structures directly between the devices and the receiver? Are the receivers plugged directly in to a computer? If you are using an external USB hub or pass through device please disable them for trouble shooting.

Best Regards,

[DarknessSavior]

I have indeed tested the mouse and keyboard separately. They both work fine when the other is not on. When together, they tend to malfunction (more the mouse than the keyboard).

Only about...four or five feet from the receiver. No walls/metal structures. They are indeed directly plugged into my tower.

~DS

[Cintech]

Hello DarknessSavior,

I suggest contacting Logitech Customer Care for your region to discuss any options that may be available to you and also a case will be created.

Best Regards,