09-20-2011 09:36 PM
Hey, Someone please help. I have been using my mouse for some time, and I go to use it one day, plug it in and my computer doesn't even react to it being plugged in. I have tried everything short of reinstalling my OS. The reciever even works in other computers, for some reason it just hates on my computer. I would really like to get this working.
09-21-2011 10:30 AM
Since the receiver works fine in another computer it cannot be at fault for the issue. If you are using a USB hub or KVM switch, they are not supported to work with our products, so please plug the receiver directly into the computer. Try shutting down your PC and unplugging it for 10 minutes, then plug it back in and boot up your PC. Plug your receiver back in and try your mouse again.
09-21-2011 03:36 PM
I should have said this in the first post, I have it plugged directly into my laptop, and it is still not recognizing it. I have tried both ports, neither work with the reciever even though the ports work with other devices such as a flash drive.
09-22-2011 07:40 AM
Thank you for the info, you should contact the customer support team in your area for more help with this issue as it may warranty a replacement.
Have a great day!