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Logi Nu
Bluedeanie
Posts: 3
Registered: ‎07-13-2013

M310 mouse not working

I'm using my Logitech M310 mouse for the first time in a little while and it won't work.

 

I'm operating a Macbook Pro10.6.8 and a M310 mouse. My receiver is being recognized by the LCC connection utility (when I unplug it, it gives me a warning). I've tried changing out the batteries to no avail. The green LED battery indicator still comes on, but  the optic light won't come on. Is there a fix for this, or is my mouse broken? (I've also tried using the nano receiver in two different USB ports to no avail, just to be sure).

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drgoodie
Posts: 2
Registered: ‎06-29-2013

Re: M310 mouse not working

My M310 mouse was not working properly.  I called Logitech Support and described the problems.  They pronounced the device defective, had me read the serial number to them, and two weeks later I received a replacement because it was still under warranty.

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: M310 mouse not working

[ Edited ]

Hello Bluedeanie,

 

We can try to reconnect your M310 to the receiver. To do so, please download and run the Logitech Connection Utility from this link; then follow the on-screen instructions to pair the mouse to the receiver.

 

If after that the issue persists, please place a call to our support team. They will help you check if the issue is related to the hardware, and if your M310 is under warranty.

 

 

I hope this helps Bluedeanie, please let me know how it goes.

 

Paulina
Support Specialist

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Bluedeanie
Posts: 3
Registered: ‎07-13-2013

Re: M310 mouse not working

It's saying "please connect your Logitech cordless mouse Mini Receiver in a USB port and restart this program. Mouse is on and I've tried the receiver in both ports.

 

Guess I'll call support tomorrow?

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Bluedeanie
Posts: 3
Registered: ‎07-13-2013

Re: M310 mouse not working

I should note under System Preferences > Mouse, my computer seems to recognize it is attempting to find a bluetooth mouse whenever I plug the receiver into the USB port.

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: M310 mouse not working

Hello Bluedeanie,

 

Based on your description it seems that the receiver that came with your M310 is not working properly. Please try to contact your local support team, to find out if it is under warranty.

 

I hope this helps Bluedeanie, best regards.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.