07-13-2013 06:31 PM
I'm using my Logitech M310 mouse for the first time in a little while and it won't work.
I'm operating a Macbook Pro10.6.8 and a M310 mouse. My receiver is being recognized by the LCC connection utility (when I unplug it, it gives me a warning). I've tried changing out the batteries to no avail. The green LED battery indicator still comes on, but the optic light won't come on. Is there a fix for this, or is my mouse broken? (I've also tried using the nano receiver in two different USB ports to no avail, just to be sure).
07-15-2013 11:11 AM
My M310 mouse was not working properly. I called Logitech Support and described the problems. They pronounced the device defective, had me read the serial number to them, and two weeks later I received a replacement because it was still under warranty.
07-15-2013 01:24 PM - edited 07-15-2013 01:25 PM
We can try to reconnect your M310 to the receiver. To do so, please download and run the Logitech Connection Utility from this link; then follow the on-screen instructions to pair the mouse to the receiver.
If after that the issue persists, please place a call to our support team. They will help you check if the issue is related to the hardware, and if your M310 is under warranty.
I hope this helps Bluedeanie, please let me know how it goes.
07-15-2013 04:32 PM
It's saying "please connect your Logitech cordless mouse Mini Receiver in a USB port and restart this program. Mouse is on and I've tried the receiver in both ports.
Guess I'll call support tomorrow?
07-17-2013 08:26 AM
Based on your description it seems that the receiver that came with your M310 is not working properly. Please try to contact your local support team, to find out if it is under warranty.
I hope this helps Bluedeanie, best regards.