06-16-2012 01:53 PM - edited 06-16-2012 02:22 PM
I recently purchased a M317 wireless mouse, which I'm assuming is an M315 clone. I took it out of the package, plugged in the receiver to my laptop and let it download the necessary drivers. After that, the mouse would not respond at all. I tried running the Unifying software, but it just says the receiver is not detected. I've tried all 4 USB ports on my laptop, each yeilding the same result. I've read through other support forums, and have tried many of their fixs, but nothing works.
Is it just a faulty piece of equitment?
Windows 7 Home Premium 64 bit
HP dv6 Laptop
M317 Wireless Optical Mouse
Thanks in advance.
EDIT: Tested it on my pc and it works perfectly fine; just plugged it in and used it.
06-27-2012 09:41 AM
If the mouse works fine on your PC it means that the mouse is not defective. The mouse is a plug and play device so you don't need to install any special software/driver for it to work. If the mouse does not work on your laptop, there might be a software/driver installed in your laptop that overwrites the Windows generic driver. Check Programs and feature/programs in control panel. If Motion joy software is listed, un-install it from your computer. Also, check Device manager. If a motion joy driver is listed under mice and other pointing device, un-install it as well.
10-11-2012 01:00 PM
I also have a wireless M317. It was working fine and all of a sudden it stopped working. I change the battery to see if that was the problem. The light turns and the mouse has power. It just doesn't want to connect for some reason. I looked at the suggestions made in the earlier thread. I have found no such program.
I have no clue why it stopped working
Thank you for your time
12-29-2012 07:46 PM
It might be late answer but i will post it just in case. I had the same problem with my MR-0021 wireless mouse but after checking out i found that my cellphone usb charger software that i install it a week ago was the reason after uninstalling it my mouse work fine now. so try to find something similar you might installed.
06-03-2015 11:40 AM
I too have a M317 mouse and I accidentally broke the receiver so the top black part is broken off and the chip inside is snapped in half. The chip still works, nothing important came off but it's too loose and when I put it back into the metal thing it worked for a few months and now it may have become too loose, but it doesn't work anymore. Is there any way to fix the receiver or to buy a new one? Or do I just have to get a new mouse.