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mugoi_usagi
Posts: 3
Registered: ‎06-23-2013

M317 mouse stopped working

I have an M317 wireless mouse that stopped working several days ago. I am currently running Windows 7 64bit. I attempted to fix this by installing the latest driver. Once installed the driver sort of fixed the problem. The mouse would randomly disconnect and reconnect. It did this for a day and then stopped working again. I have tried plugging the reciever into different a different port, changing the battery, restarting the computer, and turning the mouse off and on again. The mouse is less than a year old and I can't find anything wrong with it physically that would stop it from working. What can I do to get my mouse working again?

 

Support Specialist
Giddie01
Posts: 2,720
Registered: ‎04-26-2012

Re: M317 mouse stopped working

[ Edited ]

Hi mugoi_usagi,

 

When you stated that you have installed the latest driver, do you mean installing Logitech Setpoint? For better troubleshooting, I suggest for you to uninstall Logitech Setpoint first. Your M317 mouse should work with native Windows drivers. You can start from there to deduct the root-cause of the problem.

 

Check if the computer still recognizes the Unifying receiver. You can download the Unifying software to re-establish the connection between your mouse and its wireless receiver. This will also test if the problem is the receiver or the mouse. I will also recommend for you to test the mouse with another PC to check if the problem is hardware-related.

 

I hope this suggestion helps. Feel free to post back for further updates. :smileywink:

 

 

Giddie01

Support Specialist

 

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Logi Nu
mugoi_usagi
Posts: 3
Registered: ‎06-23-2013

Re: M317 mouse stopped working

When I bought the mouse I did the typical plug and go and the mouse worked fine. The only reason I installed the Logitec Setpoint was because it had stopped working rather suddenly. I will see if the Unifying software helps at all. Unfortunately I don't have another computer I can try the mouse on.

Logi Nu
mugoi_usagi
Posts: 3
Registered: ‎06-23-2013

Re: M317 mouse stopped working

The unifying software is not recognizing that my reciever is plugged in.

Support Specialist
Giddie01
Posts: 2,720
Registered: ‎04-26-2012

Re: M317 mouse stopped working

Hi mugoi_usagi,

 

If the Unifying receiver is not detected, try plugging it in to other available USB ports. Check your Device Manager (Start > Control Panel > System and Security > System > Device Manager) to see if the computer will detect or acknowledge the receiver as a working USB device. Otherwise, the receiver might had quit working for some reason.

 

You might also be interested to visit the following threads below which discusses the same issue concerning unidentified Unifying receivers. You can apply their suggested workaround which is related to this case:

 

Please help me troubleshoot my K800

Logitech Unifying Receiver not detected

 

If it is still not recognized, this might be a bad receiver. Check if the mouse is still covered by the retailer's limited store warranty. You can either inquire for just a replacement Unifying receiver or replace the whole mouse, depending on their stock availability. You can also contact Logitech Technical Support in your region for further information on how to place a warranty claim for your M317 mouse. 

 

I hope this suggestion helps. :smileywink:

 

 

Giddie01

Support Specialist

 

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

 

Logitech 

 

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status 

All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.