Mice and Pointing Devices

[Lanarkwitch]

I've had my M505 for more than a year and have never had any issues with it.  Over the weekend I noticed the red light was permantently on ( on top of the mouse) so I changed the batteries.  Unfortunately the mouse is no longer responding.  The unifying receiver is recognised by the laptop and the unifying software, but pairing fails as the mouse is not detected.

I have noticed since replacing the batteries, that the top light is now green and stay on pretty much permanently, except for the occassional blink.

Can anything be done or do I just have to accept that my M505 has gone to mouse heaven?

[marlonar]

Hi Lanarkwitch,

Have you tried to perform the steps below? If not yet, please do so to help us isolate the issue:

1. Remove or take out the batteries from the mouse.
2.With Batteries out, press and hold the left and right button on the mouse at the same time for 30 seconds.
3.Place back the batteries in.
4. Test the mouse

Kindly update this incident with all the results of the troubleshooting steps suggested above. The results from these steps will help me determine the next course of action. I look forward to your response.

if the above mentioned work around do not fix the issue, please try the following:

• Download the correct version of Mouse and Keyboard software (SetPoint) from the M505 Downloads Page.

• Launch the Logitech Unifying Software:

  • Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software

  • Macintosh: Application / Utilities / Logitech Unifying Software

• The Logitech Unifying Software Welcome screen will appear. Click Next

Follow the on-screen instructions to turn your M505 off, then on.

When your M505 is detected, you will see a confirmation message. Click Yes, then Next

Click Finish to exit the Logitech Unifying Software. Your M505 should now be connected

marlonar

Support Specialist

      
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[Lanarkwitch]

Hi Marlonar,

Unfortunately the suggested solutions didn't work, the mouse repeatedly fails to pair with the receiver.

The receiver is recognised by both my laptops and the unifying software, but the mouse just doesn't seem to be getting detected.