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thejamesway
Posts: 2
Registered: ‎06-04-2011

M510 mouse keeps on waking up computer

Hey everyone,

My M510 mouse keeps waking up my computer from sleep everytime the mouse gets moved. I did what this says: http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/21706/section/troubleshoot/crid/428/lt_p...

But my mouse still wakes the computer. Can anyone please help?

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bphillips
Posts: 1,252
Registered: ‎10-05-2010

Re: M510 mouse keeps on waking up computer

Hi thejamesway, 

 

What version of Windows do you have? Please try plugging your receiver into a different USB port  (not in a USB hub or extension), and attempt the instructions once again, from the link below.

 

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/21706/section/troubleshoot/crid/428/lt_p... 

 

Best Regards, 

 

 

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thejamesway
Posts: 2
Registered: ‎06-04-2011

Re: M510 mouse keeps on waking up computer

hey I have windows 7

Retired Logitech Employee / Moderator (Inactive)
bphillips
Posts: 1,252
Registered: ‎10-05-2010

Re: M510 mouse keeps on waking up computer

Were you able to try a different USB port? Also, please make sure that you are disabling all the HID Keyboard Device and HID-Compliant Mouse/Unifying entries (as there may be more than one listed).

 

If the issue continues, please contact Customer Support in your region for further assistance.

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Borek Bernard
Posts: 9
Registered: ‎02-25-2011

Re: M510 mouse keeps on waking up computer

I was having the same issue and the key was to disable "allow wake" for both "HID-compliant mouse" and "HID Keyboard Device". If you do that for mouse only, it will not work.

 

BTW, I also have a Logitech keyboard which I want to wake my computer so I left "Logitech HID-Compliant Keyboard" enabled for wake.

 

I don't really understand why you need to disable keyboard to have an effect on the mouse but it works for me.

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agfinder
Posts: 1
Registered: ‎12-08-2011

Re: M510 mouse keeps on waking up computer

Thanks for your post.  This worked for me too, and I agree it's not optimal to have to disable both.  That means if you have both you're left w/ the power switch to wake up ... not too sharp.

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clairienz
Posts: 1
Registered: ‎02-15-2012

Re: M510 mouse keeps on waking up computer

Hello im new here!

 

I have the same problem and i dont know how to handle it.Sorry that your are experiencing issues with your M510. Have you moved the USB receiver to a different port ?  Also if you are using an external USB hub or pass through device , please disable it for trouble shooting purposes.  Try using the mouse on a plain white sheet of paper .  If none of these resolve the issue please contact customer care for your region.

 

techyv.commouseissue

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kevindd992002
Posts: 18
Registered: ‎08-24-2010

Re: M510 mouse keeps on waking up computer

I also have this problem and yes the only way to solve it is to uncheck "allow wake" on both HID-compliant mose and HID keyboard device but in my case doing that also won't allow me to wake my computer from sleep using my logitech keyboard EVEN though I left Logitech HID-compliant keyboard's "allow wake" CHECKED. Why so?

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kevindd992002
Posts: 18
Registered: ‎08-24-2010

Re: M510 mouse keeps on waking up computer

BUMP! Mods, please help me!

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kevindd992002
Posts: 18
Registered: ‎08-24-2010

Re: M510 mouse keeps on waking up computer

Why can't any Logitech REP reply to this question?!