02-24-2012 05:11 PM
I know this is a common problem but I can not find the answer to fix this. After 1-2 hours my new M555b mouse loses connection and I can not get it back again without restarting my computer. The mouse shows up as a bluetooth device on my computer whether it is working or not. I am running HP laptop with windows 7 home premium. Cheers for any help.
02-27-2012 07:58 AM
I would make sure your Bluetooth drivers are up to date. I would also try removing the device and re-adding it. I would also suggest resetting the mouse by taking the batteries out with the batteries out click the left and right mouse buttons for apron. 10-15 seconds. Put the batteries back in. If the problem persists I would recommend trying it on another PC to narrow down the problem.
03-20-2012 08:18 AM
I've got the same issue on a MacBook Pro. My M555b loses connection after under an hour, and I can't get it back. It shows up as 'not connected' so I try to remove it and add it again, but it won't be found unless I restart.
02-19-2014 11:12 PM
I had the same problem. Solved by accessing BT adapter in my computer and disable power management of BT by PC:
Control Panel > System and Security > System > Device Manager > BT adapter (Bluetooth Radios) > Power Management > disable the "Allow the computer to turn off this device to save power"
09-07-2014 11:51 AM
@Tomajda That seemed to do the trick for me too, thanks!!
I have Lenovo X1 with Win 8 64 bit, so a bit different approach. In Device Manager > Human Interface Devices > Right click Bluetooth HID Device > Properties > Power Management > Untick "Allow the computer to turn off this device to save power"