Mice and Pointing Devices

[c1025708]

I recieved a replacement reciever for my MX Revolution mouse today.

Replacement Reciever P/N: 831735-1000

MX Revolution Mouse P/N:  831869-0000

The mouse had been working fine before I got the replacement reciever but I lost the old reciever. I am using Vista 32bit Ultimate.

I reinstalled SetPoint and it shows  Control Center version 4.70.213 Driver Version 4.70.213

I tried the reconnect utility and have had no luck geting the mouse to work.

It has been charged and is showing full charge on the mouse.

SetPoint shows the mouse as being a G7 Cordless Laser Mouse. I don't have that mouse at all.

I'm really hopping I didn't get a bad replacement reciever.

I have tried various usb ports and other computers including ones runing XP Pro that the mouse used to work on. Both of the computers detect the Mouse Reciever but the mouse won't do anything. I tried the reconnect utility on those computers too.

HELP!

[c1025708 · Accepted solution]

Apparently its always the last thing you think of...

I Installed the earliest version of SetPoint I had:  3.01

After Installing and a reboot mouse works.

Weird?!?!

[joseph1967]

I received a new MX Revolution receiver, but it my mouse is not working. I downloaded the software, but I am unsure what to do next>

[boraakkizal]

Same problem joseph. New receiver 831735-1000 my revolution 831869-0000 but mouse not connect. I am using win7 64x

i dont know what to do 

[kpeppard]

Hello joseph1967 and boraakkizal:

Thank you for posting your issue to the Logitech Community Forums.

To re-connect your mouse, please cliclk on the below link to download and follow it through to get your mouse working again.

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/9336/related/1

Hope t his helps!

Regards

[boraakkizal]

Thank you for answer kpeppard.  I try this solution but not successful. Mouse full charge but not connect

[kpeppard]

Hello boraakkizal:

Thank you for posting your issue to the Logitech Community Forums.

Please contact the Customer Care Centre in your region. There may be something they can do up to, and including, replacement.

Hope this helps!

Regards

[dinopower]

Coming into this late but can you all tell me where you found the 831735-1000 receiver? I need one and can't find it available anywhere.

[tech_assassin]

I am also in need of the 831735-1000 receiver for my MX Revolution Mouse.    Is this part is available?