Mice and Pointing Devices

[SvenVdV]

All,

When I start Media Center, Media Player was starting and stopping in the background. I noticed this also through the "busy" blue circle on the mouse pointer. The problem occurred only when I had Logitech Setpoint installed. Uninstalling the setpoint software resolved my issue, however, then I could not exploit my quite expensive Logitech MX Air mouse to the full functionality... I am still in communication with Logitech to resolve the problem, and I understand that it is quite hard for them to help from a distance. So I started searching myself for the solution:

This is what I've tried, which did not solve the issue:

1. Changiing ALL USB configurations (by switching and unplugging my USB devices) -> did not work.
2. Installing / reinstalling setpoint -> did not work
3. Reinstalling completely Windows Vista from scratch -> did not work. Problem occurred on clean install of Vista Home (after applying all updates).
4. Your Media Player synchronization solution mentioned below in the post. It seemed to work, however, after rebooting, media player was AGAIN starting and stopping in the background, while checking the USB storage device sync settings in Media Player as switched off) -> did not work.
5. Disabling UAC / Rebooting / Testing / Enabling UAC / Rebooting / Testing -> did not work.

I have investigated the process hierarchy with microsoft Process Explorer. Media Player is indeed started and stopping under the hierarchy of Logitech Setpoint. Find the attached Process Explorer screen capture for PROOF. (Red and Green lines show the start/stop of Media Player).
Maybe this helps out some Vista techies.

Sven

(Click here for full size image)

Message Edited by SvenVdV on 12-27-2008 12:04 AM

Message Edited by Pegasus on 12-31-2008 10:01 PM

Message Edited by SvenVdV on 01-10-2009 08:08 AM

Message Edited by SvenVdV on 01-10-2009 08:09 AM

[SvenVdV]

Am I really the only person with this problem in the world???

[afratki]

I am having the exact same problem as you. It's been this way for a while but I am just getting around to debugging it. I 'll follow this thread and reply if I find anything.

[SvenVdV]

Well,

Thanks for informing me. The MX Air is the most expensive mouse of Logitech, and due to this bug in setpoint I cannot fully exploit Media Center???? If I were Logitech, I would fix this ASAP!

Sven

[SvenVdV]

Gentlemen, 

This thing is getting better and better. As a last desperate try, I got the idea of installing Setpoint 4.0.126 (which actually comes standard to be downloaded as the Setpoint accompanied with the mouse)... And guess what. Starting MCE does NOT start Media Player in the background...

So the automatic upgrading did it. (It upgrades to Setpoint 4.6 automatically after install).

So I unchecked in the upgrade configuration of setpoint the downloading any further upgrades of the software until a new setpoint release will be avail. 

Sven 

[darrelmerrell]

I would just to comment that after a whole year plus of having trouble with Setpoint, Logitech finally got it corrected with the new 4.7. Finally everything is working perfect for me without a single problem. Thanks Logitech, I knew you wouldn't let me down.

[SvenVdV]

---

darrelmerrell wrote:
I would just to comment that after a whole year plus of having trouble with Setpoint, Logitech finally got it corrected with the new 4.7. Finally everything is working perfect for me without a single problem. Thanks Logitech, I knew you wouldn't let me down.

---

Well darrelmerrell,

As you can read in my previous post,s I tested the undocumented features also with setpoint 4.7. Media player is also starting and stopping with setpoint 4.7 when media center runs...

So, you mention in your post the "new" setpoint 4.7... When was the version released? Is there an update of SP4.7 that solves the issues?

Sven

[SvenVdV]

What a dissapointment. Bought a new bluetooth usb gondle, and a new flash memory card connected through usb on my pc.

And guess what, even setpoint 4.0 causes high cpu bursts on my pc through media player starting and stopping when i start media center...

Tried again with setpoint 4.72; same problems again.... So I unflagged this thread as a solution!!!!! 

WHAT ON EARTH IS CAUSING THIS?????????

I BOUGHT A 146€ LOGITECH MOUSE THAT I CANNOT USE BECAUSE SETPOINT (OR MEDIA PLAYER) IS BEHAVING STRANGE!!! 

WHO CAN HELP.... PLEASE!!!!

SVEN 

[SvenVdV]

Do you have already a solution for this?

sv. 

[afratki]

sv, I don't know if this qualifies as a fix but I recently downloaded Windows7 RC (64bit) to my media center and everything works smooth as silk so far.