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SirRod
Posts: 13
Registered: ‎08-21-2008

Marble Mouse USB double clicking problem

I have the Marble Mouse USB Its about 3 years old, I love it and would not give it up for anything but a new one.
Lately it has been double clicking when I click only one time.
I have just installed the newer software for the Marble Mouse USB.
I did an extensive search in these forums as well on Google.
I found no solutions only other logitech users having the same problem.
Any one with a fix would be very welcome.
I don't abuse my things and I don't allow others too either.
Thanks in advance for any help.
All My Best
SirRod
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Marble Mouse USB double clicking problem

Hi:smileyhappy:,
 
Its highly possible that this is a hardware problem. Please try using it with a different PC to verify this.
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SirRod
Posts: 13
Registered: ‎08-21-2008

Re: Marble Mouse USB double clicking problem

Hey CJ unfortunately I don't have multiple PC's to check this out.
Its also happening to my older marble mouse its white with only two buttons.
I have another Track Man wheel I'll plug in to see if this does it as well.
I have used Logitech Peripherals since my early days of Computers.
All My Best
SirRod
Logi Legend
rlowens
Posts: 6,594
Registered: ‎05-22-2006

Re: Marble Mouse USB double clicking problem

[ Edited ]
Sounds like either the microswitch is faulty or the plastic that touches it has worn down a bit. The microswitch wearing-out is a common problem on every brand of mouse I've ever owned.

Only sure test is to try it on another PC to make sure it is the mouse that is the problem (not your PC for some reason). If the problem is the same on the other PC, get the mouse replaced or fix it yourself.

Less than 30 days since purchase, you need to exchange it where you got it.
After 30 days, you would be covered under the 3 or 5 year warranty from Logitech.
See here for RMA info.

Here's some options if you want to repair it (voids any remaining warranty):
1. You may be able to bend the metal spring back into a shape that will work. See these instructions.

2. Any standard Omron D2F series or compatible microswitch can be used if you want to do some soldering. Digikey.com and Newark.com sell them, or you can salvage a less-worn microswitch from another dead mouse.

3. After you get it fixed, don't press hard on the buttons (it wears them out faster).
Message Edited by rlowens on 19-Oct-2008 06:30 AM

-Richard L. Owens, author of the uberOptions mod for SetPoint. Unlock the options of your SetPoint-controlled device! mirror
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SirRod
Posts: 13
Registered: ‎08-21-2008

Re: Marble Mouse USB double clicking problem

Thanks for the reply rlowens, I have my trackman wheel on the PC now and no double clicking. So I believe the micro switch like you say is worn out.
I'm sure I don't have the receipt for the marble man I bought it from Office Depot in Bradenton Fl. The trackman wheel is the newest it hasn't been used that much as its kinda awkward compared to the marble mouse.
I have two marble mouse one on the left and one on the right of my desk.
I am ambidextrous, makes my wife mad that I can use two mice at the same time.LOL
All My Best
SirRod
Logi Legend
rlowens
Posts: 6,594
Registered: ‎05-22-2006

Re: Marble Mouse USB double clicking problem

Logitech doesn't always require the receipt for warranty replacement. Give them a call.

-Richard L. Owens, author of the uberOptions mod for SetPoint. Unlock the options of your SetPoint-controlled device! mirror
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SirRod
Posts: 13
Registered: ‎08-21-2008

Re: Marble Mouse USB double clicking problem

Thanks rlowens your a very good support tech.
Ill do that.
All My Best
SirRod
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SirRod
Posts: 13
Registered: ‎08-21-2008

Re: Marble Mouse USB double clicking problem

[ Edited ]
Hello All:
I chatted with a nice lady from Logitech who told me my marble mice were out of warranty.
So I have looked in several other mice for micro switches and none are the same as the one's in the MM. I am considering cannibalizing one of my double clicking MM to fix the other. I am ambidextrous and use two MM at the same time.
I will buy a couple of micro switches from the above vendors depending on price.
The nice lady also offered a 20% discount on the purchase of a new mouse.
Thank you Logitech for you efforts to solve my problem and to the great tech support on this web site. I wouldn't even worry about the MM I have a track man mouse that works great I just can't get use to using it the ball is on the thumb instead of the middle two fingers.
I will buy another Marble Mouse and use the 20% discount, but I love to repair my stuff if its possible.
God Bless everyone and thanks. :smileyhappy:

3 minutes after I wrote the above I took my older MM apart and the micro switches are the same but the little boards aren't. But it is a simple procedure to De solder the switch and move it to the other mouse. I'm going to use the right micro switch from the older MM to replace the left micro switch in my newer MM.Both are double clicking.

Message Edited by SirRod on 09-22-2008 08:33 PM
All My Best
SirRod
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SirRod
Posts: 13
Registered: ‎08-21-2008

Re: Marble Mouse USB double clicking problem

Here is a follow up on the above post.
Everyone I have talked to will not sell me the appropriate micro switch unless I buy $50.00 minimum purchase.
I only need 4 two to make the repairs and two for reserve.
So if any of you tech heads know of any parts suppler out there that will sell less than 5 switches I'd appreciate you posting here and letting us all know who they are.
I have talked with the above mentioned ones and others I found through Google.
All My Best
SirRod
Logi Legend
rlowens
Posts: 6,594
Registered: ‎05-22-2006

Re: Marble Mouse USB double clicking problem

Newark does let me get all the way to the order review page with just 4 D2F-01 switches in my cart. The next step would place the order. Are you sure they won't let you buy less than $50 worth?

-Richard L. Owens, author of the uberOptions mod for SetPoint. Unlock the options of your SetPoint-controlled device! mirror