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Logi Browser
HateMe
Posts: 6
Registered: ‎04-03-2008
0

Mouse cursor gets "stuck"

Hello.

I have a problem with my G5 laser mouse. It worked well a couple months but then I started noticing this weird cursor movement, like it was getting stuck on something. I mean, I move the cursor and then it freezes in one place for a second or few. In worst days this happens like every 30 seconds and thats really annoying... Especially when Im in game. I also noticed that sometimes when the cursor stops, my mouse speed jumps from fast to slower. You know there is these 3 stages of sensitivity which you can adjust directly from mouse, it jumps from the 3rd (highest) place to the 2nd (middle) changing the sensitivity.

I have also a logitech G11 keyboard which started shutting down along with my mouse, so someone suggested that maybe this is a power issue so I bought an USB hub with external power source, and plugged my mouse on that. I havent had any keyboard problems since but the mouse still doesnt work correctly and it even powered off by itself a couple times. I guess its not a power issue then...

All other mice work perfectly, so the problem must be on my G5. Any suggestions?

Oh... I have Windows XP by the way, with SP2.
Logi Nu
Havreflan
Posts: 3
Registered: ‎03-31-2008
0

Re: Mouse cursor gets "stuck"

I've read some topics about similar problems, and others suggested that there might be a problem with the cord. Try wiggling it and bending it on different places and see if anything changes. If it does you will probably be able to get a new one.
Retired Logitech Employee / Moderator (Inactive)
Mona
Posts: 7,693
Registered: ‎05-24-2006
0

Re: Mouse cursor gets "stuck"

Can you also test the mouse on a different computer? Let me know the outcome.
Logi Browser
HateMe
Posts: 6
Registered: ‎04-03-2008
0

Re: Mouse cursor gets "stuck"

By "cord" do you mean the mouse wire? Sorry, my english isnt perfect :smileyhappy:
I dont think that the wire (or cord) is broken because shouldnt the cursor disappear if it would lose connection? Thats what happened with my last mouse, but this one just hangs...

I will try the mouse on other computer and see what happens.
Logi Visitor
Psylar
Posts: 27
Registered: ‎03-19-2008
0

Re: Mouse cursor gets "stuck"

What he means, is to test the wire. Wiggle or move (or wave), the wire around to see if it causes it to mess up. If it does mess up, then the wire/cord is damaged and you need to get a replacement.
Logi Browser
HateMe
Posts: 6
Registered: ‎04-03-2008
0

Re: Mouse cursor gets "stuck"

My brother tested it on his computer for a while and he had no problems...

So the problem is either in my USB ports or something else, and Im pretty sure my USB works fine especially with this new HUB and its external power source >_

Got any more ideas :smileyfrustrated:?
Logi Rook
Chasmyr
Posts: 86
Registered: ‎06-21-2006
0

Re: Mouse cursor gets "stuck"

More ideas means we need to know more about your computer.
What operating system are you using? Windows Vista? XP? Mac OSX?
Is there any specific time it freezes up? In a video game? Just as its turning on?
How long did you try the mouse on your brother's computer? 5 minutes? 10 minutes? 1 day? 1 week? (try for at least a day)
Do you have the latest drivers?
(old G5)
http://www.logitech.com/index.cfm/428/135&cl=ca,en
(new G5)
http://www.logitech.com/index.cfm/428/359&cl=ca,en

Give us more info and we'll do our best :smileyvery-happy:
Retired Logitech Employee / Moderator (Inactive)
Mona
Posts: 7,693
Registered: ‎05-24-2006
0

Re: Mouse cursor gets "stuck"

Is your mouse plugged in directly into your computer or is it connected through a KVM/switch?
Logi Nu
SilentKiller
Posts: 4
Registered: ‎04-07-2008
0

Re: Mouse cursor gets "stuck"

[ Edited ]
I am having this same exact problem!!! AND I JUST GOT IT TODAY!!! I had this problem with my Razer Death adder, and now what is supposed to be one of the best gaming mice on the market is giving me the same crap!!! Not only is it sticking (for just a split second, but its enough to drive me insane!!!), but when im trying to snipe or something, i can see it travel down/up and to the side. Im going ape over here because... well, ill leave it at that!!! What the hell!??!!?

Im running windows xp and i have driver 4.4. I run it at 2000 dpi with a polling rate of 1000.

Another edit. Well go figure. I plug in cheapo McOptical POS and guess what? Not the same problems as ive had with the past 2 mice. I think ill use that until someone comes up with a fix. :smileywink:

Once again, i edit: Well, i found a temporary workarround. I just turned down the sensitivity (all the freaking way) and its not as noticeable. (noticeable being the operative word) Is there any particular reason why i was having that problem earlier other than the fact that it was up mid way? Sorry i came across as critical, but you can probably understand my frustration (especially after dealing with Razers tech support) of having 2 mice not working to the standards i have heard.

Message Edited by SilentKiller on 04-07-2008 07:11 PM
Retired Logitech Employee / Moderator (Inactive)
Mona
Posts: 7,693
Registered: ‎05-24-2006
0

Re: Mouse cursor gets "stuck"

Are your USB drivers up to date? Do you experience this issue when you test the mouse on a different computer?