01-16-2012 09:25 AM
I just purchased my second Performance MX mouse and this one wasn't cheap either! My last one worked wonderfully until yesterday. It was becoming harder and harder to plug in the charging cable. Yesterday I couldn't get it to plug in at all. Upon a close inspection I saw that the pins in the recharging socket were severely bent. Of course I tried to straighten them out but it was a no go. I never realized just how fragile those pins were. A lot like thin copper wire. I could have just used regular batteries and not bothered with it but if something doesn't work as it should I toss it. This morning I bought a new one and set it up. Works as great as the last one. Just hope I don't bend the pins on this one! Logitech should replace these tiny copper pins with something more substantial. Of course if they don't they make a lot more money don't they? Just wanted to warn all owners of the Performance MX to be VERY careful when plugging in the recharge cable or you'll be in the same boat as I am and it's an expensive one too.
01-17-2012 11:09 AM
If you still have the broken mouse I would suggest contacting customer support in your region. The Performance MX has a 3 year warranty and this is definitely something that would be covered.
04-30-2012 07:12 AM
This is something that would be covered under the warranty. The warranty would only be void if you dismantle or open up the product.