Mice and Pointing Devices

[Jalida]

Hi,

I'm quite frustrate with these Performance MX mice.  I've bought about 9 of them in the past year, and all of them eventually fail on the left mouse button.

What happens is that clicking the LMB sometimes does a double click, and when holding down the left mouse button, (like when playing a game), it will release on it's own.  Same with trying to highlight text on a document or web page, the LMB will just release as if I'm not holding it down even though I am.

I've literally got a baseball cap sitting here with all the broken Logitech Performance MX mice sitting in the hat and unfortunately never kept the receipts to them (or lost them) until this last purchase.

So my latest MX purchase was on Dec 18, 2011.  It's broken like the rest of these Performance MX mice have broken, the LMB gives up.  At $79 to $109 (depending where you buy them) it's time for Logitech to step up to the plate and fix at least the one that I've got a receipt for.

But how do I get warranty repair and or exchange for my latest MX mouse purchase?  All that I've found on the Logitech site tells me that it's warrantied for 3 years, but not how to actually go about sending it to them and having them either fix it or send me another one.

Anybody know?

Thanks

// I sure wish I'd kept the receipt to all of these failed mice from Logitech, I'd send them all back in one box and have them send me 9 or more fixed or replacment mice, at least they'd last me a year.

[Jalida]

Update...

I've tried the static discharge method but it did not work, not on any of the broken Logitech MX Performance mice that I've got sitting here.

However, I did manage to locate 2 of the receipts, both well within the 3 year warranty period so I need to know how to contact Logitech to get an RMA to return both of them for repair or replacement.  So, it should be Logitech's problem now to repair or replace them both, as both have the same exact problem, the left mouse button either double clicks, or it loses that I'm holding down on the left mouse button as when highlighting text on a page.

Also need to know if I should send back the entire contents of the box that they came in (i.e. receiver, charger, usb cord, bag) or just send the mice and receivers.

Thanks,

[havarc]

If you have so many of them left over without recipe why not just open one and have a look what's wrong? My Logitech mice were notorious for having the right button skip working and it was always a broken soldering point. Even if you're not a tech-savvy yourself I'm sure you know someone who can have a look.

[Jalida]

I didn't want to ruin any of them in case I found the receipts for them.

By ruin I mean to try to pry off those silicone pads underneath, last time that I tried that the pad got all distorted and was no longer smooth.

Does anybody here from Logitech know where I need to go to on the web or a toll free number to call so that I can send back the two mice that I do have receipts for?

[Cintech · Accepted solution]

Hello Jalida,

Please check your private messages.

Best Regards,

[Jalida]

I replied to your PM.

Thank you for the assistance, it is truly appreciated very much and has restored my faith in their being helpful people working for Logitech.

[Nikonja]

Hi

I thought I'm the only one with this problem and as I see this maby some production problem with this mouse.

Please can you give me also some advice how to solve this problem because the mice is great but it is imposible to work with it.

Thank you 

[Nikonja]

Anybody anything ???

[Cintech]

Hello Nikonja,

Please contact Logitech Customer Care for your region.

Best Regards,

[Agustj]

Is there no solution of this problem??

This is not only on performance mouse MAX  the problem is also on older product. I have bought 3 logitect mouse and all of the had the same problem so what is the solution of this problem.