Mice and Pointing Devices

[Tacomannerism]

I am having an identical issue. I am not using a USB hub.

Regardless of which USB port I plug my Performance MX receiver into, all other USB audio devices are immeadiately distorted. This includes both USB headphones and USB microphones. 

Please advise.

[Tacomannerism]

I found a solution to this problem after a LOT of searching. Logitech support was unable to solve this problem for me, so I'm glad I found it, otherwise I would have had to return the mouse.

The Microsoft hotfix, found at http://support.microsoft.com/kb/943599, worked perfectly. You have to request the hotfix to be e-mailed to you. Note: there were 2 file available. Only the first (one with the earliest date stamp) worked for me, the other said it did not apply. you may have to try both.

here's qoutes from the link...

"The audio from a USB speaker is distorted after you connect an additional USB device to a Windows Vista-based computer"

SYMPTOMS

"Consider the following scenario. You connect a universal serial bus (USB) speaker to a Windows Vista-based computer. The audio sounds clear. Then, you connect another USB device to the computer. For example, this USB device may be a USB mouse, a USB keyboard, or a USB game controller. In this scenario, the audio from the USB speaker is now distorted. This problem occurs when the computer uses an Open Host Controller Interface (OHCI) controller."

Good luck!

[LillyMichelle]

HI am Lilly,

        Am new to this forum. I know what are the uses of  mouse. But I don't know much about mouse MX.

Give some information about this.

[karatecoyote]

Last night I attempted to connect my newly purchased logitech performance mx mouse on my Windows (xp sp3) machine.  After connecting, it seriously distorted my plantronics wireless headphone recording and playback.  It made my voice sound like a child or alien with feedback and distortion.  After removing the mx usb connector, reconnecting my microsoft wireless mouse 5000 and finally rebooting, everything returned to normal.  There should be a fix for this, the mx mouse cost $100, the microsoft 5000 was like $35.  Nothing like paying more for incompatibility.....

[MJRider77]

I recently purchased the Wireless Trackball M570 and connected it via the unifying wireless receiver to my Dell XPS 600 (Windows XP Media Center Edition). Yes, I know it's a dinosaur now and I have plans to get a new rig later this year.

Anywho, the unifying wireless receiver is interfering with my USB headset (GameCom Plantronics) that I use for gaming and the sound is coming through severely distorted and scratchy. And, it sounds like I'm not the only person encountering this problem.  (Please help us Logitech!)  When I remove the unifying wireless receiver from the CPU, the sound from the headset is restored and is back to normal . When I connect the unifying receiver back the CPU... the sound is messed up again. There is some incompatibility issue between the USB headset (and other USB devices maybe?) and the USB unifying wireless receiver... and I have no idea how to fix it.

My knowledge of computers (building them or programming them) is very caveman like in the fact that I can turn them on, do the plug and play thing, open a few programs for work and play some games.  In reading the previous posts, I tried connecting the mouse and headset in various USB places in different configurations on the computer hoping that would solve the problem.  Didn't work.  I checked out the Microsoft support page linked... that made no sense to me.

So, without the headset for sound I cannot do any gaming because the wife will yell and that's generally a bad thing. I love this configuration and hand grip for this particular trackball mouse. However, I couldn't find this configuration in a wired version. However, if there is no fix for the interference with another USB device that I believe is caused by the unifying wireless device, then I may have to return the wireless trackball M570 and go with another product that **bleep** balls compared to this track ball... and I really don't want to have to do that.

I just e-mailed support with essentially this same information.  But, if there is any other input or suggestions from the community on how to fix this problem, I would appreciate it.  Please keep in mind that I'm not tech savvy; but, I can follow basic instructions if they're created for the layman.  Thanks!

[Cintech]

Hello MJRider77,

 I understand your issue and can imagine how annoying this must be .  Is it possible to try the headset and M570 on a different system the results would determine if we should be looking at one of the devices or your system ?

Regards,

[tiexano]

I indeed have the same problem on a Windows XP SP3 system. Just bought a Performance MX mouse to replace my MY 1100. As soon as I plug in the Unifying Dongle my USB headset (Plantronics DSP 500) sounds heavily scrambled. Removing the dongle and a restart solves the problem, only I can't use my new logitech mouse. :-( The Microsoft Hotfix above is for Vista, so I'm not sure it works for me. 
I would be very glad if you guys could look into the isssue